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This is a Contract position in Moncton, NB posted October 2, 2022.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

The Telecounsellor provides assessments and short-term counselling services directly with clients in a telephonic environment. Provides assessments, counselling, crisis intervention and case management services to clients over the telephone.

Tele-Counsellor (Bilingual French and English)
New Brunswick, working remotely
Permanent, Full Time


  • Working fully remote from your home
  • Group insurance plan as of first day of employment;
  • Generous vacation policy;
  • Paid professional development days, wellbeing days and more
  • Clinical supervision available
  • Flexible Scheduling to start

Succeeding as a Telecounsellor will require the following core qualifications and skills


  • Master’s degree from an accredited university program in Social Work, Clinical Psychology, Counselling/Education or related field.


  • Registration/membership with relevant college or association.
  • At least 2 years (or the equivalent of 2500 clinical hours) post Masters clinical/consulting experience with a broad range of issues, utilizing a brief solution-focused clinical approach


  • Bilingualism in verbal and written French is required
  • Available to work days, evenings, weekends as required
  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
  • Ability to work flexible hours in a fast-paced environment.
  • Computer literacy (MS Word, Excel, Internet Explorer).
  • Preference will be given to candidates with training/experience in brief solution focused counselling and substance abuse treatment through volunteer, academic or work experience
  • Previous Assessment, Crisis Intervention, and Short term Counselling experience
  • EAP and prior telephone counselling experience are assets.
  • Excellent case management skills and familiarity with community resources
  • Customer service experience
  • Strict adherence to the ethical principles governing confidentiality/privacy legislation

Counselling Responsibilities:

  • Provide telephone consultations related to crisis or assessed urgent situations when required.  Assess client needs and, record client information.
  • Counselling is provided within a 50 minute session and documentation takes place during the balance of the counselling hour (as per policy which may be changed from time to time).
  • Provide clear concise information to clients regarding the EAP Service.
  • Provide assessments and short-term counselling services using a brief solution focused model.
  • Where required, ensure correct number of first appointments offered available as per targets
  • Consult with other counsellors and supervisors as appropriate.
  • Refer clients to appropriate internal and external resources as required.
  • Establish and maintains case files and other pertinent client documents.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.