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Technician level 1-2

Fed IT

This is a Contract position in Saint-Laurent, QC posted September 4, 2022.

* Provide first and second-line technical assistance within the support center
technical;
* Troubleshoot software and resolve network issues over the phone;
* Proceed with the installation of computer stations and other related equipment (printers,
servers, microcomputers, etc.);
* Provide support to mobile device users;
* Prepare reports using the ticketing system;
* Analyze and distribute all requests in the tracking software, classify, prioritize and/or process and
distribute requests and incidents to other stakeholder groups; ensure follow-up;
* Provide technical support by phone and email that is fast, efficient and courteous;
* All other related tasks
* Minimum of 2 years of experience in IT support;
* DEC, DEP or AEC in computer science;
* Available to work on an 8-hour shift on a schedule between 6:30 am to 8:00 pm;
* Available to be on call 24/7 during defined periods;
* Ability to work under pressure and in a team;
* Knowledge of networks (TCP/IP, VPN, RDP, Teleworking);
* Knowledge of Windows 7/10, Office 2013/2016/O365;
* Knowledge of Active Directory and Exchange environments;
* Knowledge of video conferencing technologies, MS Teams, ZOOM,
* Ability to analyze and diagnose software and hardware problems;
* Be skilled and quick to research textbooks and the Internet to find
solutions;
* Good organizational skills and priority management;
* Be adept at communicating solutions and supporting different levels of users, being
a good communicator;
* Enjoy contact with people and have a professional attitude;
* Fluency in French and English (verbal and written)

Package

Salary: 55000-60000