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Support Engineer

SAP

This is a Contract position in Vancouver, BC posted November 2, 2021.

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

About the team:

 

SAP is ranked as one of the best places to work in BC in 2021 by Canada’s Top 100 (https://reviews.canadastop100.com/top-employer-sap).  It is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide. SAP customers include 94% of the world’s 500 largest companies and generate 87% of total global commerce.  (http://www.sap.com/corporate-en/factsheet)!

 

  The SAP community of employees, partners and customers is vast – the SAP Community Network (https://www.sap.com/community.html) has over 2.5 million members and the Americas’ SAP Users’ Group (http://www.asug.com) has over 3,700 member companies in more than 17 industries. SAP has over 100,000 employees with 84% Employee Engagement Index and 93.7% Employee retention.

 

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support.  We are not merely a Call Centre!  We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.  We measure our success by customer satisfaction.

 

What you will do:

 

Position Title: Support Engineer

Location: Vancouver, BC

Expected start date: ASAP

 

Expectations:

  • Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
  • Analyzing complex, real world, unique problems; often working in production environments.
  • Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
  • Meet, work and talk with colleagues and customers from all around the world!
  • Master SAP software that is being used by industries, governments and multinational companies around the globe.
  • Participation in After Hours Support & Weekend shifts as scheduled

 

Educational Qualifications/Skills and Competencies:

  • Excellent English communication skills (written and oral)
  • Excellent diagnostic and technical analysis skills
  • Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.)
  • Good understanding of Linux/Unix & Windows operating systems and Networking.
  • Computer Science degree/diploma or equivalent industry experience
  • Prior experience providing technical support on Enterprise-level software implementations
  • Prior support or administration experience of enterprise-level software systems and/or databases such as HANA, Oracle, SQL Server, and DB2
  • Prior customer service experience

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:313191 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: