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Staff Software Engineer – Team Lead


This is a Contract position in Winnipeg, MB posted September 20, 2022.

Hear from Genesys leaders about how our team is creating technology that’s improving the experiences of billions of people around the world.

Our vision for the future of customer experience is one where technology transforms how customers interact with brands, adding empathy into every aspect of the process.Your Potential is waiting.Learn More at You will join a worldwide team of engineers who passionately work on architecting, designing, developing, deploying, monitoring, and troubleshooting Genesys Voice Platform products for next generation MultiCloud Contact Center Solution.

You will get a unique opportunity to learn the insights of the Contact Center technology and contribute to it.

Genesys Voice Platform team is responsible for various software components for MultiCloud Voice solution – cloud-native, high-performant, reliable and scalable service to handle voice interactions that can deploy on major commercial and private clouds.

At Genesys, we embrace the principles of DevOps to help us successfully deliver software to cloud and premise in an agile manner.

You will be spending most of your time on development and support of services running on Google (GCP) and Azure Clouds.

You will also be exposed to other different cloud providers including private cloud which would help broaden your experience and allow you to work on a wide range of modern technologies.

A Successful Candidate Will: Deliver new features to Genesys Voice Platform product suite through design, development, and testing phases.

Write code following best practices and participate in code reviews.

Troubleshoot the solution, identify root cause of the problem, and provide a bug fix Contribute to CI/CD automation pipelines to support builds, deployments, and upgrades of microservices, both for cloud and premise/private cloud customers Actively participate in making the solution maintainable by designing and implementing comprehensive monitoring and alerting Be ready to respond to production issues for providing on call support and work with the team to restore the service in timely manner Efficiently communicate with peer development teams working on joint projects Help QA, Product Management, Customer Care, and Professional Services with issues related to Genesys Voice Platform Continuously improve your knowledge of Genesys Voice Platform microservices, as well as modern cloud technologies and distributed systems Contribute to solution architecture by reviewing and evaluating complex business use-cases from technical feasibility standpoint.

Basic Qualifications: Bachelor’s or master’s degree in Computer Science or related discipline 5 years of relevant industry experience 3 Experience with contributing to large C++ or Node.js projects Basic understanding and willingness to work with DevOps technologies: Helm, Docker, Kubernetes, shell-scripting and cloud monitoring (Grafana, Prometheus) Excellent abilities to troubleshoot complex solutions Desirable Qualifications: Experience with full development cycle of cloud solutions deployed in one of the commercial clouds AWS, Azure, or GCP Building CI/CD pipelines using Jenkins or GitHub actions Knowledge and relevant experience in few/all VOIP protocols including SIP, SDP, MRCP and RTP Medical, Dental, and Vision Insurance Flexible work schedules and work from home opportunities Development and career growth opportunities Vacation with unlimited Open Time Off; August Free Fridays and Year End Shut Down Group Retirement Saving Plan with company match LI-PS1 Covid-19: Safety for our employees and our communities is a key priority for Genesys.

We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes.

All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

Reasonable Accommodations: Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process.

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.

Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process.

Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

About Genesys: Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Visit Genesys is an equal opportunity employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Someone applied to the Software Engineer position as a result of Roee Esquira’s referral.

16 minutes ago Someone applied to the Software Engineer position as a result of Roee Esquira’s referral.

16 minutes ago