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Solutions Architect


This is a Contract position in Toronto, ON posted September 13, 2023.

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Build a meaningful career
At TELUS Health, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Through innovation, fresh thinking and creativity, the Solution Architecture identifies solutions that add positive sustainable value to prospective and existing clients, positioning LifeWorks as the market leader in Administration Outsourcing.

The Solution Architect is responsible to:

  • Deliver innovative business consulting relevant to LifeWorks products and services, perform business process design and make recommendations on systems integration, and application design.
  • Lead the review of functional requirement presented for sales opportunities to actively consult business leaders on the proposed solutions, explaining the rationale behind choices and making modifications to the solution when required.
  • Identify solution gaps and actively work with product managers/feature teams to assess product enhancement opportunity or alternate solutions.
  • Proactively recommend options based on needs, risk vs. cost vs. benefits and other impacts on solution decisions to management.
  • Coordinate the development sizing and summarize for leadership review and evaluation.
  • Drive the Gap Analysis & Definition phase of implementation projects and consult with the product managers/feature teams during the system design phase of the application development.
  • Investigate and develop solutions that leverage Lifeworks’ capabilities and offer high stakeholder value.
  • In constructing the ideal solution, collaborate with internal teams to investigate procedural and technology options, while balancing Lifeworks’ overall ability to deliver.
  • Develop and disseminate solution architecture documentation and direction to clients and the internal organization.


  • Minimum of 8 years of experience in System Implementation, Software Business Analysis, Product Development, Business Process Definition within the HR Outsourcing industry.
  • Minimum of 5 years working in an HR service delivery environment
  • Bachelor's Degree in Information Technology, Human Resource Management, Commerce or equivalent experience.
  • Solution subject matter expertise in the space of Defined Benefit Pension and/or Health Benefits administration delivery; through understanding and knowledge of available products and services.
  • Problem solving with variety of tools to draw upon i.e. Negotiation skills, design thinking, lean six sigma, innovation, balanced scorecard strategy management,
  • Abstract thinking and ability to assimilate and use new knowledge quickly and work with a high tolerance for ambiguity.
  • Ability to manage multiple concurrent engagements in fast-paced, goal-oriented environment
  • Excellent presentation skills.
  • Communication facilitation, strong verbal and written communication to all levels so that there is clarity, direction and alignment.
  • People leadership, relationship building and influencing.


Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.