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ServiceNow Architect (Mgr.), Deloitte Global Technology (GS-Tech Solutions (Enterprise Platforms)(1

Deloitte

This is a Contract position in Toronto, ON posted November 17, 2022.

ServiceNow Architect (Mgr.), Deloitte Global Technology (GS-Tech Solutions (Enterprise Platforms)(1 Apply now »

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Date: Nov 17, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent
Reference code: 122343
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?
  • Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.
  • Manage clients, complex projects, drive business requirement gathering, manage scope and client expectations
  • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
  • Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices.
  • Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
  • Create project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
  • Provide inputs to create Agile user stories based on business requirements
  • Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)
  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
  • Providing support / guidance to the development teams during the analysis, development, and testing processes.
  • Experience with technical programming; capable of managing and overseeing global teams designing, programming, and implementing various technical solutions
  • Responsible for proactive problem and risk management on the platform. Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows.
  • Experience in designing, building, and maintaining ServiceNow integrations via REST API.
  • Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts
  • Develop, configure and implement changes in ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
About the team

Deloitte Global:

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in ”what is” but rather ”what can be” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

You are someone with:

• Bachelor’s Degree or relevant work experience
• 7+ years Industry experience, in developing and architecture of software platforms, products.
• At least 2-3 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM.
• Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.
• Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.
• Exposure to ETL Tools that transfer data from ServiceNow – like Perspectium or SnowMirror.
• Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.
• Experience with NOW intelligence.
• Experience with Web Development (HTML, CSS, JavaScript).
• Exposure to Service Portal.
• Exposure to capabilities in the latest ServiceNow version.
• Experience working with SAFe, Scrum or Agile development processes.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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