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Senior Technical Support Specialist

Canada Life

This is a Contract position in Toronto, ON posted October 24, 2021.

Job Description

We are Canada Life


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Be your best at Canada Life.


We are looking for a Senior Technical Support Specialist 


Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, or Winnipeg. 


Role description 


The Computing Services team is responsible for providing x64 and Active Directory operations and technical support services to meet the service requirements of the business for Canada Life.


The Senior Technical Support Specialist Server role reports to the Manager, Computing Services, and is part of a team responsible for providing 7×24 hour support and consultation in the Server environment.


What you’ll do:


The Senior Technical Support Specialist will provide support for Active Directory services across the enterprise, performing second level support and acting as a resource for technical infrastructure projects. Typical support activities include, but are not limited to, troubleshooting Active Directory and security issues, reporting, provisioning, patching and maintaining the Active Directory infrastructure for the Computing Services environment.

  • Provide day to day administration, operation and maintenance of the Active Directory environment
  • Provides 2nd level support of all the server shared services with a focus on the Active Directory environment.
  • Identifies resource utilization trends and recommends options for addressing capacity issues in order to meet business requirements and service level targets.
  • Works with teams to ensure smooth integration of application services with Active Directory.
  • Provides support to other Engineering & Operations Support Specialists regarding the integration of services with Active Directory.
  • Manages and monitors Active Directory performance and availability to ensure business service level expectations are met.
  • Identifies process improvements and opportunities within Computing Services.
  • Operate within the framework of enterprise architecture and technology standards.
  • Work with project teams to leverage Active Directory services.
  • Ensure systems are engineered to meet business service level expectations, as well as corporate I.S. standards.
  • Provide ‘level 2’ service desk support for Computing Services.
  • Acts as an Active Directory subject matter expert to projects as needed.
  • Conduct problem management for technical problems and issues.
  • Provides 7 x 24 on-call support on a rotational basis.

Who you are:

  • Degree or diploma in a related discipline (computer science) or an equivalent combination of training and experience.
  • Minimum 5 years’ experience within a large-scale Information Services operation or a technical support organization.
  • Working experience as a Microsoft Windows Server systems administrator.
  • Working experience with Active Directory.
  • Working experience with Active Directory Federation Services (ADFS).
  • Strong analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Demonstrated ability to work effectively in a team environment.
  • Experience applying instrumentation and automation.
  • Knowledge of I.S. processes including change, incident, and problem management.
  • Knowledge of system management tools.
  • Knowledge of security management principles 

What really sets you apart:

  • Working experience with scripting tools such as PowerShell and Python
  • Knowledge of automation tools such as Ansible
  • Working experience with VMWare
  • Knowledge of Network management principles


Be your best at Canada Life – Apply today 


We are one of Canada’s top 100 employers!


Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.  


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.  



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  

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