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Senior Systems Administrator

Amica Mature Lifestyles Inc.

This is a Contract position in Toronto, ON posted September 18, 2022.

Job Description

About Us  

Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates 31 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets.  


The Opportunity 

The Senior System Administrator, reporting to the Senior Manager IT Infrastructure, will provide consistent levels of organizational and technical expertise necessary for the successful design, implementation, maintenance and support of the critical network, security and servers infrastructure services across the organization. The primary responsibilities of this role are to provide advanced level technical support for troubleshooting, implementing configuration changes and new technologies across a variety of vendor platforms. You will be regularly working with business partners, escalation teams and managing vendors in solutioning; ensuring operational readiness and smooth transitions to day-to-day operations, with associated KPIs.  

This is a great opportunity for a self-starter with strong collaboration skills, and extensive technical experience with enterprise level infrastructure. If you are highly innovative and enjoy driving continuous improvement, closed loop QA processes, and operational reliability we encourage you to apply. 


What you will be doing 

  • Support and manage Amica’s on premise and on cloud network and server’s infrastructure, with a focus on proactive improvement of infrastructure health  
  • Conduct technology research in the areas of Network and Servers, protocols, hardware and software 
  • Plan, implement, operate, and optimize the IT infrastructure in local and remote environments following ITIL/ITSM best practices and methodologies 
  • Define requirements, guidelines, standards, procedures and oversee the process of maintaining all necessary IT infrastructure documentation  
  • Provide tier 3 SME support for incidents and problems, including contribution to root cause analysis and to post incident reviews (PIRs) 
  • Performing audits for consistency in configurations, create and maintain Infrastructure documentation  
  • Optimize, continuously improve and evolve network systems, standards, and ROI 
  • Work closely with Cyber Security to ensure that deployments comply with all security standards 
  • Plan and manage the implementation of IT Infrastructure related projects 
  • Establish and monitor KPIs and SLAs, in conjunction with operational teams 
  • Collaborate with multiple teams across the organization, including Design & Construction, Operations, Cybersecurity, Enterprise Applications, and Service Management. 
  • Anticipate future needs and identify proactive solutions 


What we’re looking for 

  • A minimum of five years of work experience in a professional IT environment 
  • Bachelor’s degree in IT, Computer Science, or Engineering preferred 
  • CISCO and Microsoft certifications are an asset. 
  • Strong understanding and practical experience with network and servers technologies : routing protocols (BGP, OSPF, EIGRP), DHCP, DNS, LAN/WAN, Access Switches (wired and WIFI), Vmware, Office 365, Microsoft Azure, FTP, SSH, IPSEC, SNMP 
  • Experience with private and public clouds  
  • Experience in managing phone system technologies 
  • Experience with scripting and automation for servers and network configuration and monitoring is an asset   
  • Excellent communication skills 
  • A dedication, and proven ability, to provide high levels of customer satisfaction 
  • Travel within Canada (BC, Alberta, Ontario): 10% 


What you can expect from us  

  • A diverse and inclusive environment where individual differences are celebrated, and you’re encouraged to be your best self  
  • A collaborative environment where we work together to succeed as a team  
  • Learning opportunities to help you grow and support for professional development and designations  
  • Comprehensive benefit package including RRSP matching  
  • Office is centrally located in the financial district, on the PATH and the TTC subway line, and provides easy access to downtown amenities  
  • Participation in Amica’s Flex or Hybrid work model providing team members the opportunity to work a combination of days both in office and remotely  


At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.  


Amica Senior Lifestyles recognizes the importance of immunization to protect our residents, team members and visitors from COVID-19. Effective October 2021, a condition of employment is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.  

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.