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Senior System & Citrix NetScaler Administrator

Compugen Inc.

This is a Contract position in Richmond Hill, ON posted December 7, 2023.

About CompugenCompugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. Job Type: Full-timeLocation: Surrey, BC If you are driven to make a difference, relentlessly curious and collaborative at the core, we would love to talk to you. Join us and help us make a difference. Sr. Systems & Citrix Administrator, Managed ServicesCompugen is currently recruiting for a Sr. Systems & Citrix Administrator, Managed Services. Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving. Key Responsibilities: Provides third level support for troubleshooting of user access, system availability, and performance issues with core infrastructure systems including Virtual Apps and Virtual Desktops, Cloud Services, Citrix and NetScaler.Identifies, reviews and revises server administration processes/procedures to ensure optimal levels of support.Researches, analyzes and recommends changes for future system growth by utilizing industry standard monitoring/research tools.Recommends security management practices, including the ongoing promotion of awareness on current threats, auditing of server logs and other security management processes, as well as following established security standards.Provide and maintain Windows Active Directory infrastructure in large enterprise environment.Administer and manage Azure / M365 base applications.Prepare and maintain detailed documentation and standards diagrams.Provide guidance in the completion of health checks and performance and capacity reporting.Take ownership of all assigned tasks and drive to resolution, researching and escalating to vendor as necessary.Act as a subject matter expert and mentor to other team members, as assigned, and to develop internal certification criteria and curriculum.Enforce and follow Compugen ITSM policies, procedures and best practices.After hours and on-call support Desired / Required skills and Qualifications / Experience A Computer Science degree or equivalent in real-world experience 5-7+Solid experience in managing Citrix and NetScaler in HA configuration.Experience with Microsoft System Center SCCM & SCOM monitoring.A superior knowledge of Microsoft Azure, InTune, ATP (SCEP), Cloud Computing, Microsoft 365 and MFA.A superior understanding of Windows Operating Systems including Active Directory Services GPO, DNS, DHCP, clustering services, Windows Security, deployment services, DFS and other Microsoft Infrastructure services/futures and to be able to analyze and troubleshoot complex problems.Strong knowledge in PowerShell and scripting, Experience with VMWare virtualization managing 1000+ virtual servers and Citrix VDI.An understanding and experience setting up Disaster Recovery (DR) solutions. Preferred skills and qualifications 3-5+ years' experience managing Windows server and Active Directory3-5+ years' experience managing Citrix and NetScaler3-4+ years' experience managing Microsoft System Center (SCCM & SCOM)2-3+ years' experience managing VMware virtualization 6.x & 7.xExperience with HPE Synergy, SimpliVity, Cisco UCS server and enclosure hardware platformExcellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.A strong understanding of backup and recovery processes and applications Excellent written and verbal communication skills and ability to communicate complex ideas to a variety of audiences.Superior organization skills and a strong attention to detail.A willingness to learn new technologies while working in a fast paste-changing environment.Be effective at managing multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities.A strong understanding of ITIL practices.Project management experience and skills is an asset.Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook. Equity Statement: Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs. #LI-RB1