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Senior network technician and implementation specialist

NeoLore Networks Inc.

This is a Full-time position in Ottawa, ON posted November 5, 2019.

Job Description NeoLore is looking to have a Senior Implementation and Deployment Technician join our team.

We’re looking for a person driven by details and a desire to see projects through to completion.

As a key member of our Project Services team, you will coordinate, lead and support various migrations and installations for our clients.You may see opportunities to automate and improve processes we’ll expect you to tackle them.

Post-installation and migration you will help detect and remedy technical issues while leveraging your extensive customer support skills.

You must enjoy working with multiple clients and other technicians and your ability to manage multiple projects will be a key ASSET to thriving in this role.Be a Level III – IT Super Hero Tech.At this position, you can handle most of the support tickets and are extremely active in Projects.

No 2 days are the same!Troubleshooting advanced and complicated issues;Liaise with 3rd party vendors to resolve major issues;Advanced software installation and troubleshooting;Advanced email troubleshooting (Client and Server Side);Advanced network troubleshooting (Switches, Routers, Wireless Access Points);Project work and Professional Services;Perform onsite work when required;Point of escalation for Level II;Aid in the creation of Business Reviews;Aid in the creation of SWOT Analysis;Aid in the recommendations of the Business Review;Create Standard Operating Procedures for both NeoLore and its clients.Education / Experience6 + years in a corporate IT or managed services environment (preferred);Experience working with a helpdesk ticketing system;Relevant certification: e.g., University/College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+, VMWare Cert, Cisco Cert;Bilingual (English and French) desirable.Why would you want to work for NeoLore?Well… we are awesome.

We are IT Gladiators;We are a super technical company;We educate our techs to be better than they are;We have over 750+ Standard Operating Procedures;We use Artificial Intelligence within our HelpDesk;We work hard and play hard – be mindful of stray NERF bullets!;We love food…do you smell Bacon?We offer medical benefits;We give MicroBonuses;We go out together a lot;Our salaries are competitive in our industry;Employee technology purchase plan;Did I mention we are awesome?

Company Description NeoLore provides proactive IT Support for our clients, primarily through the use of state-of-the-art monitoring systems and personalized attention from our highly experienced technicians.

NeoLore promotes seamless technology integration and business peace of mind by implementing solutions using the industry’s ‘IT Best Practices’ in a cost-effective, efficient manner.