Senior Manager, Wellness and Benefits

Reporting to the Director, People Experience Program Services, the Senior Manager, Health & Wellness, within the Culture and People Office, leads Deloitte Canada’s national Benefits and Wellness team and integrated wellness strategy that supports the firm’s purpose to make an impact that matters. This includes diverse and inclusive best in-class wellness programming, employee benefits, and organizational health initiatives. With a focus on employee health and wellness, you will continually evolve the integrated strategy to support a multigeneration workforce of the 13K+ employees at Deloitte.

To achieve this, you will:

• Provide exceptional leadership to the Benefits and Wellness team to drive results through engagement, collaboration and wellness outcomes
• Lead the benefits strategy (including communication and data strategy), maintain metrics on benefit costs and trends, and prepare recommendations for improvements and cost-saving measures in line with benefits and the wellness vision
• Design, evaluate, propose and implement benefits programs with internal and external stakeholders and ensure offers are competitive and support long-term goals
• Oversee offering, renewal, enrollment and administration of the benefits plan including financial analysis
• Supervise management of external vendors (e.g. insurers, administrators, consultants)
• Proactively identify gaps in processes and make recommendations for improvements to enable efficient benefits delivery, including the ROI of proposed changes
• Lead revisions of programs to ensure continued support and fulfilment of employee needs by taking an innovative and forward-looking approach that is financially sound
• Have a strong understanding of different benefit plan options and technology enablers and make recommendations on digital delivery options and services
• Own related processes and activities, including vendor management, national health campaigns, firm health challenges, and benefits and wellness communications
• Oversee wellness program initiatives in Canada, including the Company’s mental health strategy and our Wellness centre (Recharge) programming
• Identify innovative initiatives that support our wellness strategy
• Design, evaluate, propose and implement wellness programs and ensure programs are competitive and support long-term corporate goals
• Present our Health and Wellness offerings to both internal Leader stakeholders and our external clients
• Champion a culture where Team Members are given the opportunity to practice wellness and feel empowered to take ownership of their health
• Collaborate with other project teams in the Culture and People Office as well as Service Line Leaders and Employee Resource Groups to identify opportunities to align initiatives with the integrated wellness strategy and identify areas of enhancements to create a culture of care and connectedness
• Monitor program effectiveness and efficiencies
• Provide input to policy positions and updates for wellness and benefits
• Act as trusted advisor to senior leadership for employee health matters
• Serve as the escalation point for matters related to health and benefits

In FY20, the Chief Culture and People Office (CCPO) developed a Culture and People Strategy for 2023 – a roadmap that will guide enablement of the broader firm Category of One strategy by inspiring and empowering our people and delivering “I only could have done it at Deloitte” experiences.

You are someone who has expertise in the following areas:

• 8+ years of progressive corporate benefits and/or wellness experience with an emphasis on managing and executing multiple initiatives and process enhancements;
• Passionate about elevating the employee experience, corporate health and wellness, approaching the challenge from a user-centric design perspective, and bringing fresh ideas and creative thinking to the table;
• Strong benefits industry and market knowledge of competitive landscape;
• Deep understanding of benefits plan administration, cost modeling and impact assessment of plan changes;
• A team player with a natural propensity to build and leverage strong internal networks to get the job done;
• A strong communicator, compelling storyteller and influencer with the ability to gain support and sponsorship from a variety of stakeholders to participate in and champion a true wellness experience;
• Ability to use data to make informed recommendations, ask thought provoking questions, and bring fresh thinking to the table;
• An overall understanding of Deloitte’s approach to health and wellness (i.e. wellness and benefits strategy) is a strong asset;
• Willingness to roll up your sleeves, be a bold agent for change, and walk the talk when it comes to supporting employee wellness.
• *Due to the nature of the role having interactions with National & Global clients, English is required for this position.