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Senior GTM Operations and Process Specialist


This is a Contract position in Toronto, ON posted May 24, 2023.

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

What you’ll do:

Partner Process Design and Management

  • Build out a cohesive process for both Marketing campaigns and Sales enablement activities
  • Ownership of the Campaign process
  • Build a GTM Scorecard and process for Full WAVE Execution – Working collaboratively with DG and BUs
  • Creating, Maintaining and Governing the campaign process
  • Manage Partner Program execution process by aligning our people, process, and technology.
  • Alignment of Partner Process to all standard SC tools (SFDC, Eloqua, and Partner Portal)
  • Alignment with Asana administrator to ensure future process designs are integrated, and we are constantly looking for current process improvement
  • Link process and design to outputs and results
  • Competitive analysis on what tools and process are best of breed in the market
  • Process design needs to include integration with PAMs and BU stakeholders
    • Communication and enablement of process should be part of the overall design
    • Alignment with PAMs on inputs, ongoing usage & outputs for MDF tracking
  • Design of future requirements for growth of the Partner reporting and process
    • Build out tracking of Partner program
    • Tracking of additional purchased activities
    • Alignment with Sales Ops to best design reporting and tracking to support program
  • Asana Administrator – users / access, licenses
    • Keeping Asana up to date with the Vendor
    • Asana customer experience people etc.
    • Communication with Stakeholders

What you’ll bring to the table:

  • Experience working in a fast-paced, business environment
  • Proven ability to set priorities, plan, and manage multiple projects under tight deadlines
  • Can successfully navigate internal and external cross-functional relationships
  • Proficient in Excel, Outlook, PowerPoint and SharePoint
  • Demonstrated ability to measure and track ROI and progress towards business objectives
  • Proven project management skills, and ability to hold individuals to deadlines
  • Attention to detail; excellent written and oral communication skills

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

  • We offer hybrid and remote working opportunities.
  • Comprehensive benefits from day one of employment.
  • We offer meaningful work and opportunities for career growth.
  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
  • We offer an opportunity to build and grow a career in the technology industry.
  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.
  • Softchoice has been certified as a Great Place to Work in the United States for several years.
  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.