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Senior Business Analyst (8 years) to analyzeuser experienceand identify gaps across digital channels (web and mobile) within a heavy industrial team

S.i. Systems

This is a Contract position in Toronto, ON posted May 27, 2021.

Our Calgary client is looking for a Senior Business Analyst (8 years) to analyze user experience and identify gaps across digital channels (web and mobile) within a heavy industrial team.

Must Haves: 8 years of experience as a Business Analyst 3 years of experience in delivering and supporting Operational Technology (SCADA) in a heavy industrial environment.

Experience using human-centered design approach ( UX , customer experience, service design, interaction design, etc.) Familiar with documents such as RASCIs, Operational Readiness Checklists, Business Impact Analysis, Impact & Urgency Matrix, Service Level Objectives, support model workflow diagrams, etc.

Valid class five driver’s license, with a clean abstract.

Comfortable driving on winter roads in remote areas.

Valid passport and ability to travel to Teck operations in North and South America Education: University Degree or College Diploma in Engineering, Design, Psychology, Human Factors, Human-Computer Interaction, Library Science or four (4) years of experience as a Service Designer or Senior Business Analyst with significant experience in heavy industry Nice to have: Working level Spanish Experience in modern analytical tools such as Tableau, Looker, Spotfire or Power BI Experience in Industrial Maintenance Planning with focus on Reliability Centered Maintenance principles and Condition Based Monitoring systems Some travel (up tp 20%) will be required to other office locations when it is safe to do so