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Scrum Master

CGI Group

This is a Contract position in Toronto, ON posted November 9, 2022.

Position Description:

CGI, one of the largest IT and business consulting services firms globally, is at the forefront of transforming digital experiences. Through practical and strategic innovations, we are helping drive value and greater efficiencies into commercial and government organizations around the world.
We are growing our team and are looking to establish a center of excellence to deliver the best in class service to our many different clients.

Your future duties and responsibilities:

• Serve as a Scrum Master for multiple teams across the program
• Experience in SAFe (Scaled Agile Framework)
• Prior experience working for implementation projects and handling multiple teams
• Assist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelines.
• Identify, document, and publish risks and issues related to the overall program and to define resolution paths where required.
• Resolve cross-team impediments and blocking issues.
• Collect and consolidate cross-team status for delivery to stakeholders and executive management.
• Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scrum software development.
• Responsible for building team collaboration, commitment towards achieving sprint objectives and viewing team needs above everything else.
• Continuously work to improve team performance and productivity:
• Encourage team accountability, self-organization, and empowerment.
• Share common Agile practices.
• Promote and support the development team’s automated processes.
• Facilitate Retrospectives which generate new ideas for process improvement.
• Maintain relevant metrics that guide the development team to more efficient processes in their work and in satisfying their Product Owner and stakeholders.
• Maintain effective information radiators that aid transparency and encourage clear communication between the development team, the Product Owner, and stakeholders.

Required qualifications to be successful in this role:

• SAFe Agile Certified and prior experience working as SAFe Scrum Master
• Have P&C Insurance Experience
• Effective communicator with excellent verbal and written communication skills. Must be comfortable communicating with development teams, Product Owners, Product Management, and Senior Management.
• Effective facilitation and conflict resolution skills – must be able to facilitate discussion of multiple approaches and drive resolution.
• Effective influencer, able to work upward and across teams to build rapport and partner with others to solve common problems.
• High level of personal accountability, as evidenced by their commitment, resilience, ownership, and mindset toward continuous learning.
• Continual improvement – must be constantly growing ones craft, learning new tools and techniques, and sharing these within and among teams.
• Assertive – must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, and make the tough calls.
• Ability to facilitate, understand, and contribute to technical discussions.
• High motivation and drive to help the program teams excel and deliver based on program timelines.
• Understand that their role in the organization is broader than the details included in this particular job description.
• Excellent interpersonal skills – ability to work with diverse personality types.
• Good to have prior experience or good understanding of Guidewire Product.


  • Financial Services
  • Leadership
  • Scrum Master
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ”members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.