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Program Manager, IT M365

City of Mississauga

This is a Contract position in Mississauga, ON posted November 15, 2022.

Req ID: 22438
Vacancy Type: Permanent 
Number of Positions: 1  
Closing Date: 11/30/2022

Job Summary

Under the direction of the Senior Manager, IT Architecture & Innovation, the successful candidate will be responsible for the organizational change management, vision setting, execution and adoption of the Microsoft Office 365 suite of collaboration products (including but not limited to, Teams, Exchange, SharePoint, Intune, OneDrive, Power Platform, Azure) and related productivity-based solutions.

This position will be required to work in a hybrid work arrangement (some work from home and some work in the office) for an undetermined period. Once the City’s offices fully re-open, you may be required to work out of Mississauga City Hall at 300 City Centre Drive (possibly on a rotational basis).

Duties and Responsibilities


The Successful candidate will:

  • Ensure implementation & adoption of Microsoft 365 and related enterprise tools throughout the corporation  
  • Develop and execution comprehensive Organization Change Management strategies and plans for a diverse workforce (unionized and non-unionized) to ensure adoption of the Microsoft 365 product suites
  • Lead and collaborate with other departments to develop Organization Change Management strategies and plans
  • Prepare and conduct presentations and reports to Senior Management Teams on the benefits of Microsoft 365 product suites roll outs
  • Perform Project Management including reporting program/project status to the Steering Committee, provide leadership, support and guidance in managing the work of the project team, manage and facilitate completion of the work assigned to teams while engaging internal stakeholders and/or external vendors as needed. Also, ensure that the launch of the program & project deliverables are met within time and budget parameters while flagging concerns and variances as required
  • Utilize strategic thinking and analytical skills to identify assess, evaluate, and recommend action plans related to the Microsoft 365 program
  • Serve as the program owner for Microsoft 365 and related cloud products or product features from evaluating the preview to rolling it out to the users across the organization.
  • Recommend key decisions on priorities and design and work to ensure that all stakeholders are aligned
  • Recommend strategies to streamline systems for effectiveness and efficiency, considering client needs, team dynamics, and division and corporate mission
  • Understand both the technical and business side of Microsoft 365 & related cloud products to lead the successful technical implementation and business adoption
  • Ensure successful execution of change management, communication and training plans
  • Conduct presentations and demos to large and diverse work groups including Senior Management
  • In collaboration with the IT Architect, prepare project/program status reports, roadmaps, briefing notes, reports, statement of work, etc.
  • Perform other duties as assigned.
Skills and Qualifications


  • Post-secondary school graduate in computer science or related discipline with a minimum of 5-10 years of hands-on work experience in an information technology environment or equivalent
  • Seasoned IT professional with a minimum of 3 years of verifiable, hands-on experience as a Project Leader on large, complex, high profile IT projects is required
  • Experience leading large organizational change initiatives using formal change management frameworks such as Prosci ADKAR or equivalent is required
  • Knowledge of both agile & waterfall project management methodologies is required
  • PMI PMP certification strongly preferred
  • Experience in requirement analysis and business process re-engineering is required
  • Advanced experience in Microsoft 365 suite of tools, including but not limited to SharePoint, MS Teams, Intune, Exchange, OneDrive, PowerApps, Defender, Azure is required
  • Experience with data analysis and data governance using Power BI, Azure Purvue and similar tools
  • Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
  • Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results
  • Demonstrated excellent communication skills for a diverse workforce and all levels of management
  • Ability to work both independently and as part of a team
  • Demonstrated ability to manage and supervise staff and special initiatives
  • Demonstrated integrity, independent thinking, judgment, and respect for others
  • A Level 2- Criminal or Judicial Matters Check (previously Regular CRS) will be required of the successful candidate, as a condition of employment, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

Hourly Rate/Salary: $ 107,014.00 – $ 142,686.00 
Hours of Work: 35 
Work Location: 201 City Centre Drive 
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Digital Services 
Non-Union/Union: Non Union 


COVID-19 Update: As per the City’s Employee Recruitment Policy, all external candidates (including previously employed individuals) must show their Fully Vaccinated Confirmation or apply for and receive confirmation of a creed or medical exemption from the City before their first day.

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.