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Product Owner – Retirement Digitization & Automation

Manulife Insurance Malaysia

This is a Contract position in Toronto, ON posted August 8, 2022.

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?

You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world.

If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement Hybrid Job Description Are you looking for a career in an innovative area with great opportunities?

As expectations for the Customer Experience continue to grow, our business is focused on creating an experience that is effortless, easy and meaningful to our clients.

With attention to detail and strong product and customer service skills, our business area is driven to provide solid financial management to clients who entrust us with their financial stability… and the ability to retire with dignity.

Our Digitization and Automation Team within Global Wealth and Asset Management is looking for a dynamic, enthusiastic, team-oriented Product Owner who has a passion for solving problems, gathering requirements, and finding creative solutions while always having the customer at the forefront of their thinking.

This role will be responsible for all prioritization activities, maintaining the backlog and ensuring the team has a great relationship with stakeholders.

In addition to leading the team priorities, they will focus on automation activities, working closely with developers in the creation of various solutions including software robots, internal websites, and other platforms.

Applicants require background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business.

Does this sound like you?

Strong requirements gathering skills Passion for learning A drive to make things more efficient and effective Enthusiastic, positive, collaborative team player Technology savvy Resiliency to ambiguity Fantastic communication skills Get it done attitude Still Interested?

Here’s what you’ll be doing on our Agile Scrum team… Offering leadership to the team through prioritization, stakeholder relationships and viability of requested work.

Identifying benefits, risks, and down stream impacts of our work.

Communicating status of initiatives and team successes.

Gathering requirements for automation initiatives including process mapping and writing user stories.

Creating UAT strategies and test plans, sometimes executing them and at other times facilitating their execution.

Initiating, leading and supporting automation work.

Working directly with software developers, building and enhancing web applications, software robots and other automation platforms.

Identifying risks and mitigation strategies.

Building solutions with best practices in mind (scalable solutions with solid architecture using best demonstrated practices, following Manulife’s standards).

What you bring to the table You love seeing your team and members of your team succeed—and if you helped them, it’s all the more rewarding, even if you don’t get all the credit You love driving progress forward – even when there is still a lot to figure out.

You are passionate about delivering value to your stakeholders, and love getting feedback from them along the way.

You are a champion and supporter for organizational change within the role, the team, and our Business Area.

You infect your team (and team mates) with your good humor and passion for your role You bring solid financial & investment knowledge to the table.

Agile is a mindset and way of working that you are passionate about.

Not knowing does not reduce your effectiveness, it just means always asking the right questions.

You have a strong ability to anticipate customer and stakeholder needs, and enjoy the challenge of working with ambiguous expectations.

You are not afraid of making decisions, and have a natural ability to understand and manage risk.

Adapting to change is something you look forward to.

Strong Assets Knowledge of the group retirement business.

Previous Product Ownership or Senior Business Analyst experience.

Working knowledge of the internal Canadian and/or US Retirement record keeping systems.

Are you ready to be a part of a fantastic organization?

Contact us about this challenging and exciting opportunity at Manulife Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward.

Ready to make an impact somewhere?

What are you waiting for?

Apply today.

About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe.

We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK.

Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact