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Pinnakle Technologies, Inc.: Network Administrator

Pinnakle Technologies, Inc.

This is a Full-time position in Montreal, QC posted April 26, 2021.

IT TECHNICIAN Level CanadaFull Time SCOPE The IT Support Technician is responsible for the day-to-day and operational support for office and plant functions.Reporting directly to the HSS IT Local Manager, based in the US, the individual will also be responsible for carrying out IT initiative projects defined by the Head Office.

RESPONSIBILITIES Configuration, installation and full support of equipment in an environment Microsoft Windows, including computers, printers, smartphones, and peripherals..

Ability to work as “smart hands” assisting with Servers and other IT related equipment.

Solve problems with computer hardware, software, whether in the office or the shop floor.

Maintain software applications, operating systems and perform regular preventive maintenanceof hardware and software.

Responsibly manage assigned projects and deliver services in accordance with established goals.Work with other project teams to complete larger projects.

Provide attentive and competent support in response to requests from colleagues at all levels ofthe organization.

Communicate competently with administrators, service providers, on-site staffand external vendors.

Be an advanced and knowledgeable problem solver, able to resolve issues when notified by a useror an automated monitoring system.

Support and resolve all problems encountered with hardware and software.

Forward requests tothe appropriate party, if necessary.

Replace or repair defective parts and equipment.

Monitor and validate backups of on-site systems.

Ensure organizational security by working with business teams when threats are identified and byisolating computers from the network.

Be able to work closely and effectively with colleagues on site and remotely and with teams.

Understand software and hardware lifecycles and be able to prepare in advance for upgrades andupdates to ensure smooth transitions.

An understanding that in a crisis, it may be necessary to be flexible in your schedule to meet theneeds of the business including off-hours support as neededQUALIFICATIONS DEC / AES (College Degree) in Computer Science Essential experience of 1 to 3 years as an IT Technician for a large company Excellent verbal and written communication skills both in French and English In-depth knowledge of Windows workstations, antivirus and Microsoft Office applicationsUse of an Enterprise ticketing system (ServiceNow) a plusA working knowledge of servers, SAP, and VMware a plusSkills Ability to work on multiple projects simultaneously Organizational skills: knows how to set priorities, be energetic and meet deadlines Ability to work well under pressure and manage priorities
·Ability to work with a remote team as well as independently Interpersonal skills: demonstrate good listening skills, build close relationships, beflexible and open-minded Judgment skills: identifies problems, systematically gather information, addresses theroot cause of problems and seeks consensus as much as possible.Three weeks of vacation in 2021 (our vacation period is from January 1 – Dec 31).

A must:The individual needs to be bilingual (written & spoken)Despite the COVID, the individual can work from home from time to time, however, he/she will need to be on the site as well due to several computers connected directly to our shop floor machines.We are currently on the Work Share Program; Office employees are working 36h/w the remaining 4h are being paid by the Employment (Service Canada).We will be on this program for the rest of the year; probably.Some weeks, depending on operational needs, the employee may work 40h.Flex hours, group benefit coverage, Simplified Pension Plan,EAP, and many other benefits as well.