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PBS Systems Inc.: Fixed Ops Software Training & Transitions Advisor

PBS Systems Inc.

This is a Full-time position in Puslinch, ON posted January 11, 2022.

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

“ The Opportunity:We are changing the way people buy and service cars one dealership at a time.

In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends.

Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that’s where you come into the picture.

While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:As a Software Training & Transitions (ST&T) Advisor – Fixed Ops you will provide training to existing customers in the Fixed Ops silo of our Dealer Management Software.

You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion.

ST& T Advisors may also assist the customer when required with new software install training in person.The ideal candidate is organized, customer service oriented and is a self-starter, will have a passion for technology, and thrive on a changing landscape.Based in our Milton office, this role is performed in a call center environment and requires travel to customer sites in Canada, US or the Caribbean.This is not a remote work opportunity.Job Responsibilities: Write up tickets and investigate issues that are beyond a ST& T Trainer skill set thatarise and escalate issues to the corresponding teams Responds to both internal and external more difficult training requests in a timely mannerWorks directly with customer and train all sessions in assigned module or modules Be able to talk about and be able to navigate our DMS Software to be able to better assist customer with any or all requests within your siloProvide ongoing training on the software and different disciplines within the company Can actively train dealerships in all modules assigned in your individual siloMaintain at least 1 certification in main disciplineAbility to manage and maintain more than one dealership at a time with strong Multi-tasking & PrioritizationWillingness to commit to an ongoing system of education and cross-trainingAbility to complete key dealer structure set up and training for the complete dealer processAbility to manage and create positive partnership with larger groups Understand product integration and impact of different silos in the PBS system Understanding the “bigger picture” (what you are doing and why)Assist with mentoring other members of the team as per ST& T managers directionHelp to create a positive working environment Perform other duties when requiredQualifications:1-2 years previous experience in the automotive industry, dealership environment or PBS considered an assetHigh School DiplomaFluent in English (speaking, reading, and writing)Computer proficiency in Microsoft Office SuiteSolid analytical and organizational skillsAvailable to travel on an occasional basis, as needed within US and Canada.

In consequence, proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) will be a requirementAvailable to occasionally work nonstandard hoursPossibility of occasionally working Saturday and/or Sunday.What we offer:Internal promotion and growth opportunitiesAn education department dedicated to helping you with professional and personal developmentThe opportunity to travel Access to an onsite gym at some locations and/or corporate membership to GoodlifeFree parking Staff eventsCompetitive salaryGreat referral bonusStaff discounts with GM, Dell, and morePBS Systems is an Equal Employment Opportunity employer.

All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Disability Assistance (Requests on your application status will not receive replies.)PBS Systems is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to

In your email please include a description of the specific accommodation you are requesting and the Job Title of the position for which you are applying.JOIN A WINNING TEAM AT PBS SystemsAt PBS Systems we thrive on inspiring pride among our team members and envy among our competitors.Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance.To keep growing and building on our success we look for like-minded individuals to join our team.Bring your passion, energy and experience.We will give you the training, support and encouragement to succeed.Powered by JazzHRDOH5krs9rf