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Network Services Specialist – L2/3 Network Support

IBM Canada

This is a Contract position in Montreal, QC posted November 23, 2021.

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The L2/3 Network Specialist is responsible for the support and maintenance of network devices and provides guidance to L2 support staff. Support includes troubleshooting and resolving incidents and problems. It also includes completing service requests and scheduled changes. Maintenance includes regular upgrades and patching as well as compliance tasks.

The role provides second and sometimes third level support for installation and operation of network environment and is a subject matter expert for the tools used to support the day to day activities on the network. The Network Specialist provides on call support and helps to ensure peak network support and performance by providing recommendations for improvements.

Works with other network support specialists on the team, account support people, other IBM support people, as well as the customer.

Fast paced environment with exposure to different and newer network technologies.

Required Technical and Professional Expertise

  • Bilingual in English and French.
  • CCNA or equivalent experience.
  • 7 years minimum experience supporting network devices.
  • Cisco routing and switching, Cisco ASA. Cisco ACI.
  • Leadership qualities.

Preferred Technical and Professional Expertise

  • CCNP or CCIE preferred. Fortigate, Checkpoint, F5 or other network support is an asset.
  • Software Defined Networking / Network Virtualisation.

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, ”What else is possible?” GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.