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Network Operations Center Analyst

Bédard Ressources inc.

This is a Full-time position in Becancour, QC posted October 21, 2021.

Are you looking for a new challenge?

Are you a die-hard Microsoft lover?

Look no further, this IT service center is the place for you Our client, an IT solutions specialist, is looking for an NOC Analyst in a stand-alone service centre who can be proactive and take initiative.

Responsibilities: Deliver reports and perform maintenance for clients.

Complete the implementation using the N-Central Remote Monitoring and Management system.

Perform level 2 support (servers and network printers).

Perform level 3 interventions analysis (network infrastructure, entry-level SAN/NAS, data back-up, restoration and email related incidents.

Perfom corrective measures within the required SLA.

Complete scripting functions in the system software (login scripts, GPO settings).

Work with image creation, deployment, and maintenance software for customer standardized images.

Complete reports on client IT environment.

Oversee service incidents and on-site intervention.

Ensure complete customer satisfaction during the service.

Carry out any other similar tasks.

If you are up for new challenges, we want to meet you Benefits of the position?

Competitive salary.

Fringe benefits.

Training, coaching and mentorship.

Stimulating work.

Career development with possible advancement within the company.

Requirements: Minimum 5 or more years of experience related to the position.

Experience administering and troubleshooting PC and print environments (network connectivity, Microsoft Windows 7/8/10 environments, Windows and Exchange server).

Excellent knowledge, operationally proficient and able to troubleshoot Microsoft Office Suite, Outlook, 365, Web servers, Adobe PDF Reader and Writer, antivirus software (Bit Defender, MacAfee, Symantec, Sentinel One).

Knowledge of Remote Management tools.

Experience with Active Directory fundamentals and Microsoft Deployment Toolkit.

Knowledge of implementation and support of LAN, WAN, wireless appliances.

Ability to perform data back-up.

Knowledge of firewall concepts and functionality, switch configurations and networking methodologies, NAS/SAN devices, and overall functionality.

Advanced French and English
– written and spoken.

The ideal candidate will: Have strong service delivery and relationship management skills.

Be punctual and analytical.

Have excellent communication skills and business insight.

Interested in the position?

Send your application to Claudia Bachand by email at

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