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Manager I, Merchant Solutions


This is a Contract position in Toronto, ON posted May 18, 2023.

Company Overview

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Department Overview

TD Merchant Solutions (TDMS) is a unique business within Business Banking and a market leader in the acquiring industry, with the enviable position of being the only Canadian bank-owned and operated merchant acquirer. TDMS offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of the Canada’s largest retailers. TDMS has a nationwide presence and provides best in class service availability to its customer.

Job Description

Reporting to the Senior Manager, Demand Planning and Initiative Delivery, the Business Lead will own the end to end delivery of projects for Merchant Solutions & hold the following accountabilities:

  • Lead the end to end delivery of small/medium size projects for Merchant Solutions business while meeting the approved scope/cost/schedule and quality for the project.
  • Provide leadership to the project teams to ensure smooth implementation of project deliverables.
  • Manage the acquisition and deployment of resources necessary to the success of the projects.
  • Oversee the work of and provide leadership and guidance for the BA/BPA resources on the project.
  • Create, communicate, and maintain the project plan for the business ensuring that all work packages and related dependencies are included.
  • Complete all project artifacts on time as per the PDLC and ensure all project documentation and artifacts are stored and accessible for audit purposes.
  • Provide project status updates for key stakeholders, including review of project plan and RAID log
  • Conduct frequent reviews of the project plan and Risks, Actions, Issues and Key Decisions.
  • Oversee the Business Readiness and Acceptance by ensuring the completion of Communication, Training, Change Management and Day 2 Production support plan.
  • Understand target operating model and core systems roadmaps as inputs to execution of initiative delivery schedules. Data Impacts of initiatives to be understood in partnership with Data Steward.
  • Collaborate with Technology teams (Application owners, ITS, QE) to ensure technology work packages are aligned with business work packages. Oversee traceability between requirements and final solution.
  • Continuous stakeholder communication and management to ensure resource participation in the project from end to end.
  • Partner with PM and Technical Delivery Lead when assigned to ensure all business led project components are represented and coordinated. Coordinate to ensure smooth project delivery.


  • Understanding and proven experience with the enterprise project delivery methodology standards.
  • Experience in both Agile and Waterfall projects and proficient with tools such as Jira, Confluence and MS Project.
  • Track record of successful project delivery.
  • Demonstrated change management skills to ensure business readiness and successful project implementation.
  • Coaching and leadership skills to help project resources deliver work packages on time with required quality
  • Ability to effectively prioritize when faced with competing deliverables.
  • Ability to effectively collaborate will be required to ensure alignment across project stakeholder groups.
  • Strong analytical skills.
  • Excellent written and verbal communication skills to effectively manage the needs of stakeholder groups through the projects.
  • Payment Industry/Merchant Acquiring experience, with knowledge of POS solutions and supporting systems is an asset.

Additional Information

  • Embrace and live all aspects of the TD framework.
  • Ability to drive initiatives forward in a matrix environment to meet or exceed business objectives.
  • Embrace TD Risk Appetite Statement as applied to TDMS.
  • Lead and demonstrate quality service delivery at every interaction.
  • Promote a unique and inclusive employee culture.
  • Work effectively in teams.




At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.