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Level 2 IT Technician

ALTEO

This is a Contract position in Montreal, QC posted November 12, 2020.

Alteo is looking for a Level 2 IT Technician for a permanent job based in Montreal remote.

You will provide front line support to all users as well as serving as a liaison between the users and the Systems Administrators.

Responsibilities:
– Responding to help desk tickets and support calls
– Installation and troubleshooting of software packages
– Training of staff on the use of standard desktop applications and tools
– Setup and configure workstations for new employees
– Relocate and configure workstations as dictated by production requirements
– Calibration of color critical displays
– Provide general technical support
– Complete documentation as required, including updating inventory databases and user account administration
– Collaborate with other members of the global Systems Technology group to implement company
– wide standards and practices
– Responsibilities sometimes require working evenings and weekends with little or no advanced notice Profile
– DEC in IT or equivalent
– 3 years experience in a similar role
– Experience in a large scale computing environment
– Experience with Microsoft operating systems in a networked environment
– Experience with Google Apps and GMail email client applications
– Experience with Microsoft Office and Open Office applications
– Familiar with information security practices and procedures
– Must be an enthusiastic self-starter who works well in a distributed team environment
– Ability to quickly assess complex problems and make critical decisions while under deadline
– Strong oral and written communication skills
– Ideally bilingual (English is a must, French a plus)