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Itil Sme

CGI Group

This is a Contract position in Ottawa, ON posted November 17, 2022.

Position Description:

ITIL SME

Only resumes with Enhanced clearance with be contacted.

Contract Position

CGI is among the largest IT and business consulting services firms in the world, rated as one of the top employers in Canada.

Operating in 40 countries across the globe, CGI delivers an end-to-end portfolio of capabilities, from IT and business consulting to systems integration, outsourcing services and intellectual property solutions. With over 100+ IP-based business solutions in sector such as Financial Services, Government, Healthcare, Manufacturing, Retail, Telecommunications, Utilities and Oil & Gas.

Your future duties and responsibilities:

• Lead a team of process managers and specialists in implementing, sustaining, and improving enterprise service management processes in alignment with ITIL for the client.
• Help ensure alignment of ITSM practices and multiple ITIL processes to support end to end service delivery with organizational goals and objectives.
• Implement and manage complex process improvement strategic initiatives using improvement process techniques.
• Acts in an advisory capacity providing expertise and professional knowledge to executive management on ITIL implementation.
• Continually measure the performance of IT services and design improvements to IT services and IT processes in order to increase efficiency, effectiveness, and capability of the IT Services with collaboration with all stakeholders
• Act as Strategic Liaison to ensure ITIL processes and systems support the organization.
• Collaborate with all stakeholders to communicate ITSM vision and benefits
• Build strong relationships with both internal and external IT services teams (IT Service owners, stakeholders, project teams and offices) and senior management to ensure IT services are meeting the overall strategic goals
• Facilitate the deployment of process improvement tools, processes, etc.
• Facilitate the establishment of the service catalog for both business and technology services.
• Demonstrates comprehensive knowledge of existing systems and processes and business strategies and objectives, and proactively identifies opportunities for improvement.

Required qualifications to be successful in this role:

• Bachelor’s Degree in relevant field of study, and 9+ years of hands-on Systems Engineer/Architecture experience in Enterprise level environments.
• Must have ITIL v3 or v4 Foundation certification
• Must have ITIL v3 Expert or ITIL v4 Master certification
• Must have prior experience supporting Federal projects & programs

#L1-LF1

Skills:

  • Remedy
  • ITIL
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ”members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.