IT Technician

The employee in this class of employment:

• provides users with technical assistance and support (software and hardware), mostly from a distance
• installs, configures and upgrades software and in-house programs according to procedures
• drafts instructions for software and applications and participates in the training of users
• tests software and programs and, if necessary, adapts them to ensure that they are compatible with existing systems and that they meet the needs of users
• acts as a resource person for the breakdowns of equipment and software, particularly with regard to the installation and configuration and, if need be, carries out installations and configurations
• programs or modifies applications using appropriate programming languages in order to meet the specific needs of users
• manages, installs and configures systems or oversees the installation of components according to the procedures he or she establishes
• tests, modifies and upgrades computer networks
• develops and oversees the application of various procedures related to the use of networks and equipment, particularly those concerning backup copies, destruction of obsolete files and equipment maintenance
• formulates suggestions and recommendations concerning the purchase of computer equipment
• performs any related duties, as need be

• Strong understanding of network topologies, local and wide area networking and telecommunications
• Experience with O365 and Google Workspace environment
• Strong analytical, organizational and technical problem-solving skills and attention to detail
• Good sense of urgency and recognizes priorities in a changing environment
• Strong interest in customer service
• Ability to communicate in French and English (oral and written)
• Possess a valid driver’s license and access to a vehicle

 WOULD BE CONSIDERED AN ASSET

• Experience with programming tools
• Networking certification
• Knowledge of Hyper-V
• Azure cloud computing