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IT Specialist

City of Mississauga

This is a Contract position in Mississauga, ON posted November 18, 2022.

Req ID: 22602
Vacancy Type: Temporary 
Contract Duration: until November 7th, 2024
Number of Positions: 1  
Closing Date: 11/25/2022

Job Summary

Working for the City means you are part of something big, something special!! You will be part of a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga.

Under the direction of IT Projects Manager, in the IT Portfolio & Dev – Transportation & Works section, the IT Specialist will coordinate with business users, IT, and external service providers to troubleshoot and rectify a wide range of technical issues to ensure solutions and products, both hardware and software, meet the needs of the business while maintaining the appropriate service levels pertaining to City policies and Cyber Security best practices.

Duties and Responsibilities
  • Communicate and serve clients by providing Tier II/III incident technical requests, while acting with integrity through spoken and written communication with customers
  • Resolve high-priority Tier II/III incident technical requests while independently prioritizing tasks on an individual case-based need to the satisfaction of clients, troubleshooting hardware and software problems, making minor repairs, and coordinating external maintenance services adhering to defined SLA (service level standards).
  • Deliver technical consultancy and resolve technical incident requests, both during normal business hours and, if needed, after-hours (emergency technical assistance and for specialized 24/7 operational units and applications) while meeting and/or exceeding SLA standards
  • Liaise with IT teams in developing specifications, coordinating equipment installation, cabling needs, testing, and technical documentation.
  • Act as a technical resource and champion the effective use of technology by clients within the Department through best practices while adhering to corporate standards.
  • Implement technology-based deliverables, including new software and in-place upgrades, hardware, including workstations, mobile computers, and hard-coded appliances
  • Analyze in-place, new, and emerging technologies and their application to identify room for improvement in existing systems and meet business objectives and strategies
  • Assist in project deliverables including the deployment of Test, Development, and Production environments, solution installation, configuration, and associated digital and physical assets deployment
  • Assist in review, analysis, and gathering of business requirements, and subsequent recommendation of appropriate technology to meet business unit needs (on-site review of in-place workflow processes, performance health-checks of in-place technology, and design mapping of technology footprint)
  • Drive continuous improvement through the review and assessment of in-place technology-based solutions for departmental clients, ensuring they meet and/or exceed business requirements
  • Deliver end-user training, and technical operational procedure documents to clients and IT support staff
  • Implement performance audit to ensure systems are up to date (application of software security patches, fixes, data security protocol, and product-level audit of security policies)
  • Build and maintain specialized technical documentation to support the lifecycle of the solution from Development through Testing to Production (Knowledge Base articles, Standard Operating Procedures)
  • Evening and weekend work will be required
  • May require moderate lifting of equipment. Prolonged exposure to computer keyboards and screens
  • Primarily office environment with occasional site visits
  • Other duties as assigned
Skills and Qualifications
  • A minimum of 2 years of post-secondary education in Information Technology, Computer Science, or a related discipline with three to five years of experience within a large IT organization
  • A valid class “G” driver’s license and access to a vehicle is required
  • Technical qualifications and/or certifications in major technologies and standards such as ITIL and A+ are preferred
  • Strong technical knowledge and experience in the deployment and management of desktop applications including, client-side web, and SaaS (software-as-a-service) cloud-based applications (Microsoft Office 365, Exchange/Outlook, ServiceNow, SharePoint, SAP, and more) is preferred
  • Advanced proficiency in the deployment and management of specialized departmental systems including, but not limited to Hastus, ICON, RoadMatrix, NTR, Inform, Faster, Esri GIS, WinFuel, Trimble Business Centre, ActiveNet, and more
  • Technical proficiency with a variety of hardware, including; mobile devices, personal computers and peripherals such as modems, network printers, standalone printers, and scanners. 
  • Advanced technical ability to install, configure, troubleshoot and maintain computer hardware and software.
  • Experience in the development, testing, implementation, integration, maintenance, and support of in-house developed and off-the-shelf applications is preferred 
  • Working knowledge of Microsoft Active Directory and TCP/IP
  • Strong customer service skills and experience collaborating across multi-disciplinary teams.
  • Excellent written and verbal communication skills

Hourly Rate/Salary: $ 83,485.00 – $ 111,315.00
Hours of Work: 35 
Work Location: Semenyk Court 
Organization Unit: CPS/IT Road Drainage & Watercourse 
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , IT Services – City Portfolio 
Non-Union/Union: Non Union 


COVID-19 Update: As per the City’s Employee Recruitment Policy, all external candidates (including previously employed individuals) must show their Fully Vaccinated Confirmation or apply for and receive confirmation of a creed or medical exemption from the City before their first day.

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.