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Intermediate Technical Specialist – Network Services

Economical Insurance

This is a Contract position in Toronto, ON posted January 6, 2022.

Intermediate Technical Specialist – Network Services


Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company.

If you’re looking for a company that takes care of its people – and its customers – and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

  • Provide technical direction and coaching to the team in a technical lead capacity for the specific area of technical expertise, without formal people management accountabilities
  • Provide technical direction to a project or services team, prepares, reviews and recommends solutions and is accountable for the overall solution, support activity or service
  • Collaborate with team members across technology to ensure the overall solution includes requirements based on business requirements and technology standards, processes and policies
  • Plan and prioritize tasks for the working team to ensure effective and efficient delivery of service for the technical area of accountability and ensure adequate resource coverage to meet business demands
  • Participate in governance forums required for the technical area of specialty and ensure follow-up items are completed in alignment with the target data and business priority
  • Validate completeness and accuracy of requirements for each area of delivery and confirm outcomes have met the requirements 
  • Act as an expert resource providing insight and recommendations based on industry and technology trends, technology strategy and experience and share direction and learnings with team members
  • Assess risk during projects and on a daily basis for the specific area of technical expertise based on the complexity, maturity of the technology, experience of the team members and criticality of the solution to the business; identify and execute risk mitigation plans
  • Build relationships with business and TS partners across all teams and work collaboratively to identify solutions and resolve any variances from stated business objectives

What do you bring to the role?

  • Participate/lead activities to assess options for the technical solution or service; analyzes, reviews, provides options and recommendations, providing technical expertise and guidance to team members in a lead capacity for multiple technical areas of specialty
  • Sound to advanced knowledge of technical area of specialty, project delivery practices, standards across the project and services lifecycle and technical processes and tools
  • Subject matter expert in multiple technical areas of specialty; advanced knowledge of the business and user expectations for solutions is leveraged to complete project and/or service deliverables
  • Work independently as a lead developing medium complexity plans, coaching and developing team members within technical area of specialty, resolve technical and governance issues and blockers for project and service team members
  • Ensure own deliverables meet requirements and provide support to project or service team, requiring minimal management supervision
  • As an internal expert, anticipate potential issues and track related information to identify trends that may pose a risk to technical services or support.  Participate in/lead risk mitigation activities with business and technology partners across projects and enterprise services
  • Deliver on all assigned tasks ensuring they are accurate, complete and delivered adhering to all defined Technology and TS Security & Risk standards 
  • Identify/lead problem resolution for medium to complex issues with business partners and project/service team members, working on multiple streams of work
  • Undergraduate degree in Computer Science or related discipline
  • 3+ years experience as a lead in technical area of specialty

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot – you deserve it.

We offer:  

  • Competitive salaries, with potential for an annual raise and bonus
  • Pension and savings programs, with company-matched RRSP contributions
  • Generous time away, including vacation and personal needs days
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Two annual wellness campaigns – participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
  • An unlimited employee referral bonus program
  • Flexible work schedule
  • Discounts on products and services


To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.