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Intermediate Service Desk Analyst to provide IT support in a Microsoft and AWS environment

S.i. Systems

This is a Contract position in Vancouver, BC posted April 27, 2021.

Our Calgary-based client is looking for an Intermediate Service Desk Analyst to provide IT support in a Microsoft and AWS environment .

Must Haves: 5 years of experience and knowledge of Microsoft 365 products and support.

Experience and knowledge includes: SQL serve r (backups, installations, support) Azure AD PowerShel l connection knowledge for implementation, configuration, and troubleshooting in Microsoft 365 On Prem Microsoft domain services including group policy management SPLA knowledge (reseller agreement of Microsoft products) 5 years of experience with lap top and desktop configuration and set up as well as device management (using InTune ) 2 years of experience working with Cyber Security applications such as Bit Defender (or other similar applications) 1 years of experience with implementation and support of cloud-based infrastructure and networking in AWS and IBM clouds .

Experience with internal and external ticketing systems with communications to external clients Experience installing and supporting multiple Microsoft operating systems including: Windows 10 pro Windows server 2012, 2012 r2, 2016 and 2019 Knowledge on firewalls, VPN’s and managed switches Currently using Cisco small business switches and firewall.

Meraki network knowledge is also good for fax line from Shaw Experience with phone system management (cloud based PBX or similar systems) Knowledge of virtualized infrastructures using VMWare virtualized technology Experience with certificate management for web-based systems including Tomcat and IIS .

?Nice to Haves: Understanding of ERP systems and enterprise software