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Help Desk Support Technician II (contract)

Entreprises Galephic Inc.

This is a Contract position in Toronto, ON posted November 21, 2020.

We are looking for a Help Desk Support Technician level II to provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel and requests for technical support.

This is a contractual position, 20$/h, 40 hours per week, for three months with possibility of extension to start as soon as possible in Toronto.

Activities include :
– Recognition, research, isolation, resolution, and follow-up.

– Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.

– 3 to 5 years of experience in the field or in a related area.

– Familiar with a variety of the field’s concepts, practices, and procedures.

– May lead and direct the work of others.