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FWS Deskside Engagement Analyst


This is a Contract position in Burnaby, BC posted July 12, 2019.

FWS Deskside Engagement Analyst On behalf of our client in the Healthcare industry, Procom Consultants Group is currently searching for a few PFWS Deskside Engagement Analyst.

FWS Deskside Engagement Analyst Job Description: Engagement – Works with Site Primary Point of Contact/Sponsor and FWS Project Manager / Site Analyst – Deployment to support Site/Department engagement activities including Primary Point of Contact orientations, schedule activities and ensure site readiness.

Discovery – Engages with Community and/or Acute Health Authority and users to discover applications, databases, peripherals on workstations, as well as all related infrastructure, in support of generating overall inventory for Health Authorities.

Application Intake – Reviews discovery reports and processes application intake including: clarification of additional information for discovered applications i.e.

software media, version required, peripherals etc.).

Follows up on application intake requests; QAs and ensures readiness for orders.

Ordering – Prepares workstation orders based on identified requirements (refresh and net new); coordinates with Site Primary Point of Contact order verification and sign off.

Deployment Scheduling and Implementation – Works with Site Primary Point of Contacts and/or FWS Project Manager / Site Analyst
– Deployment to schedule/plan the delivery of the Windows 10 workstations.

Guide/support delivery partners on day of deployment and provide post-deployment user support to ensure successful adoption.

May oversee site assigned workstation deployments.

Addresses issues and escalates appropriately.

Status and Reporting – Contributes to and attends site status meetings, Pipeline team meetings, licensing and other project related meetings as required.

Contributes to site reporting statistics i.e.

discoveries completed, orders placed, devices deployed etc.

Other – Other reporting, engagement or BA/solutioning activities as required.

FWS Deskside Engagement Analyst Mandatory Skills: Critical skillset : Broad-based technical knowledge including issue identification and troubleshooting.

Strong communications and interpersonal skills to effectively relate to a diverse group of end-users, managers etc.

Excellent organizational and time management skills.

Ability to problem solve and look for solutions to barriers.

Organized; can manage multiple priorities efficiently in order to meet deadlines.

Strong attention to detail.

Ability to understand and follow a detailed process.

Ability to work independently and within a team structure.

Transformational awareness and expertise.

Critical thinking Business analysis and solutioning skills.

MS Office skills (Excel).

Desirable skillset: Experience delivering a desktop upgrade project including discovery, order placement, scheduling, deployment and post-deployment support.

Knowledge of Dashworks an asset.

Project Management certification (PMP or equivalent) is an asset.

Experience working within PHSA and with BC Health Authorities References (supervisor level) will be requested and checked for all past BC Health Authority experience (within last 5 years) Access to a car is preferable i.e.

may require travelling to different sites across the Lower Mainland, Coastal Community, BC Interior etc.

FWS Deskside Engagement Analyst Start Date: ASAP FWS Deskside Engagement Analyst Assignment length: March 31, 2020 FWS Deskside Engagement Analyst Work Location: Burnaby