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Director, IT Hardware Asset Management (ITAM)

Manulife Insurance Malaysia

This is a Full-time position in Ottawa, ON posted June 22, 2022.

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?

You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world.

If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement Hybrid Job Description The Director of Hardware Asset Management (ITAM) will be responsible for governing the global hardware asset management process and to lead an international team of hardware asset management analysts responsible for managing all in scope infrastructure and data center hardware assets.

The mandate for this exciting role will focus on the end-to-end lifecycle management of hardware assets from acquisition to decommission.

The incumbent will also be responsible for the administration of an agile and efficient process that encompasses planning, budgeting, purchasing, inventory tracking, allocation, refresh, optimization, disposal (ITAD), retirement, capacity planning, maintenance, and support.

The Director of Hardware Asset Management will be an integral part of the IT Asset and Configuration Management Team ensuring that critical hardware asset details are accurately discovered and populated in the CMDB/CMS and are secure and risk free maintaining peak operations and support including EOL while in service.

This role is key to Manulife’s digital transformation, including retooling and evolving the processes that manage our IT assets.

The successful candidate will report directly to the AVP, IT Asset and Configuration Management and will be accountable for establishing, rolling out and managing our next generation Global Hardware Asset Management practice for all IT assets.

We are looking for a candidate with a proven track record of technical and enterprise-scale ITAM hardware and software leadership, and success in leading teams through transformational change.

The candidate will be passionate, persistent, and detail oriented with an ability to clearly articulate an objective view of the IT asset inventory, associated risks, and opportunities to enable business decision making.

The candidate will be responsible for leading the team of professionals who support our global business in the following areas: Oversee the administration of financial budgets for hardware assets, peripherals, and some server specific software including forecasting and monthly reconciliation.

Co-manage and monitor procurement activities including purchase processes, evaluation, contract adherence, hardware terms and conditions to eliminate risk and exposure.

Support business segment needs for technical support, end of life support, and upgrade protection on applicable products by ensuring that maintenance, support, and upgrade protection renewals are managed/handled/ordered in advance of their expiration.

Identify and capture cost savings and cost avoidance opportunities for renewals, upgrades, software licensing, and services.

Ensure data completeness and quality standards are maintained in the CMDB.

Ensure all activities are compliant with standard reporting requirements and audits.

Build relationships across the organization with Finance, Sourcing, Procurement, Cybersecurity, Technology Governance, and other stakeholders.

Develop, document, implement, and maintain HAM governance processes, procedures, and policies.

Continually drive improvement in the ITAM process.

Define, create, and monitor HAM health reports, dashboards, and other reports that support auditing and compliance of ITAM.

Share best practices, cross-train staff and ensure that key team members are informed of the ITAM processes.

Serve as ITAM domain expert and main point of contact for assessments and audits on the ITAM function.

Provide oversight, mentorship, and escalation support for direct reports.

Manage relationships with vendors, suppliers, and contractors to facilitate smooth flow of services.

Participate in vendor roadmaps to ensure platform currency and awareness of upcoming model changes: Anticipate changes, have team procure test devices well in advance of general announcements.

Maintain and ensure adherence to Standard Operating Procedures, control of workflows, continuous business processes monitoring and delivery of improvements as it pertains to software compliance and hardware standards.

Introduce options throughout the supply chain and identify new opportunities/vendors/suppliers without jeopardizing quality and service delivery.

You bring: 10 years’ experience managing IT assets in a complex, regulated, enterprise-scale environment.

IT Asset Manager certification (CHAMP) and/or (CITAM) preferred.

Confident presentation and facilitation skills, strong interpersonal and leadership skills to enable engagement with senior management and stakeholders at all levels.

Ability to create and effectively communicate a strategy for a variety of stakeholders and audiences.

Strong consulting and organizational change management skills.

Ability to identify and lead initiatives which develop, implement, and improve processes, procedures, and governance.

Experience collaborating successfully with geographically and culturally diverse cross-functional teams.

Ability to establish and maintain effective working relationships with vendors, third party partners, business units and technology departments across Manulife/John Hancock.

Passion for the possibilities of technology and for staying abreast of advances in technology and industry best practices.

Inclusive, collaborative, self-aware leadership style.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward.

Ready to make an impact somewhere?

What are you waiting for?

Apply today.

About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe.

We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK.

Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact