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Desktop Support Specialist

Amica Mature Lifestyles Inc.

This is a Contract position in Toronto, ON posted September 13, 2022.

Job Description

About Us 

Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates 33 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets. 


The Opportunity 

Reporting to the Senior Manager, IT Service Delivery, the Desktop Support Specialist will provide Tier 2 and 3 Desktop Support and administer the company’s various system portals, including cloud-based file management, training and Intranet vendors, Active Directory, and an 0365 environment. Other day-to-day duties include:  installing new hardware, software and operating systems, mobile devices at the local office, local support of existing hardware, software, printers, workstations and phones, performance monitoring and tuning, troubleshooting, and retirement or upgrade of older hardware and software.  In this role you will provide support to Amica’s on-site Toronto office users, remote WFH employees across Canada and users located in our multiple residences. You will be able to work a hybrid of remote and in the office work schedule. 


What you will be doing 

  • Administration of Active Directory, Microsoft Exchange and Office 365 Suite. 
  • Ensure proper asset management
  • Perform end user license management
  • Procurement and tracking of end user hardware and licensing.
  • Perform ID management, adds, moves and changes.
  • Provide hands-on and remote end user support for HW, SW, applications, mobile devices, and remote access
  • Provide application troubleshooting and support
  • Perform basic troubleshooting of the local office network.
  • Performs problem-solving to identify and resolve computer system and Network problems.
  • Performs consulting services to other departments or users relating to the application of various technologies to meet business objectives


What we’re looking for 

  • Bachelor’s degree or college diploma in information systems support or related field from an accredited college or university 
  • A minimum of three years of related experience in end user and system support; MCSA certification or higher a plus 
  • ITIL foundations V3 or higher certified   
  • Very proficient in the installation, use, and support of Windows and cloud-based applications 
  • Experience working with ServiceNow 
  • Expertise in the support and maintenance of a O365 environment 
  • Demonstrated experience installing, configuring and supporting a wide variety of client applications in a complex multi-user environment. 
  • Expertise with Active Directory, Exchange, and 0365 Suite. 
  • Expertise in the deployment and support of a virtual desktop infrastructure and administration and basic networking concepts including routing, subnets and firewalls 
  •  Excellent communication and customer service skills to convey resolution clearly and effectively to non­ technical end-users; read and interpret technical documents common to this environment 
  • Strong problem-solving skills to separate problems into individual components, systematically eliminating possible causes until a resolution is reached 


What you can expect from us 

  • A diverse and inclusive environment where individual differences are celebrated, and you’re encouraged to be your best self 
  • A collaborative environment where we work together to succeed as a team 
  • Learning opportunities to help you grow and support for professional development and designations 
  • Comprehensive benefit package including RRSP matching 
  • Office is centrally located in the financial district, on the PATH and the TTC subway line, and provides easy access to downtown amenities 
  • Participation in Amica’s Flex or Hybrid work model providing team members the opportunity to work a combination of days both in office and remotely 


At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate.  We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions. 

Amica Senior Lifestyles recognizes the importance of immunization to protect our residents, team members and visitors from COVID-19. Effective October 2021, a condition of employment is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. 

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.