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Desktop Support

Procom

This is a Contract position in Burnaby, BC posted July 2, 2019.

Desktop Support On behalf of our client, Procom is actively seeking a Desktop Support Specialist Desktop Support Job Details Responsibilities include:Logging and monitoring of customer questions, issues and problems through resolution/completion.

Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision.

Ability to make critical business decisions daily with minimal supervision.

Serve as primary escalation point for all problem/issues along with all members of the Support team.

Desktop Support Mandatory Skills Desktop support experience Windows 7 troubleshooting experience Customer service skills Hardware troubleshooting experience Windows 10 troubleshooting experience iPhone support/mobile device management experience Desktop Support Location Burnaby Desktop Support Duration 6 months