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Customer Service Agent

ACCEO Solutions Inc.- Hardware, Retail, ICC

This is a Contract position in Montreal, QC posted November 10, 2022.

Here is the opportunity to join the team at ACCEO Solutions Inc., a division of Harris Computer, a company specializing in the development of innovative solutions for the management of retail businesses (in the hardware sector).

ACCEO Solutions offers an exceptional work environment where our values ​​of quality, creativity, respect, responsibility and integrity are lived every day. Our team is made up of knowledgeable professionals and we are looking for a Customer Service & Accounting Support Agent to join us.

The main responsibilities of the Customer Service Agent are to respond to customer calls relating to products and this, with an objective of quality and productivity, both in the management of their requests and in the availability of the application or equipment they use.

Are you passionate about customer service and have a solid knowledge of accounting? We have the challenges you are looking for!

Tasks and Responsibilities:

  • Collect and analyze customer needs considering their urgency and complexity to process or escalate them to the team with the necessary expertise.
  • Carry out the necessary research to answer customers’ questions.
  • Perform problem diagnosis and remotely resolve first level application and technical problems related to applications.
  • Follow up on calls with customers.
  • Document each call in the ticketing system.
  • Communicate customer requests that concern them to other departments.
  • Share knowledge and support team members with specific customer requests or requests from their supervisor.

What you need:

  • Speak English, both orally and in writing.
  • Experience in customer service (call centers) in application and accounting support.
  • Good knowledge of Windows environments and Microsoft Office 365 suite software.
  • Knowledge of retail business.
  • Have the continued concern to ensure customer satisfaction.
  • Ability to work in a team to achieve established goals.

An asset if:

• Capacity to speak and write in French as in English is required for this positiong as you will be working with our French speaking clients as well as, our English speaking Canadian, US and international clients;.

What we offer you:

• Possibility of achieving your professional goals.

• Stimulating work environment.

• Medical insurance paid by the employer from day one.

• 3 weeks vacation from the first year.

• 5 days of personal leave per year.

• An RRSP program.

• An active life recognition program (annual bonus).