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Customer Engineer

Microsoft Canada

This is a Full-time position in Toronto, ON posted July 17, 2021.

​Do you have a passion for Azure Technologies and love to solve problems and help improve the quality of Microsoft’s products with enterprise customers?

Are you customer obsessed and have a growth mindset?

If so, this is a great opportunity for you.

Microsoft Services is looking for a Senior Customer Engineer for Support for Mission Critical team to help drive digital transformation through all Azure technologies.

In this role you will be working with Support for Mission Critical customers building, deploying, operating and optimizing large complex enterprise environments.

You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance.

Troubleshooting skills are essential as this role will include working with Microsoft Premier/Unified Support to expedite incident resolution.

The role can include a mixture of short and long-term customer engagements.