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Curriculum Design & Innovation, Learner Experience Manager, Deloitte Global Audit & Assurance


This is a Contract position in Toronto, ON posted November 16, 2022.

Curriculum Design & Innovation, Learner Experience Manager, Deloitte Global Audit & Assurance Apply now »

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Date: Nov 16, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent
Reference code: 120808
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

The Global Audit & Assurance Learning (GAAL) team has responsibility for design, development, deployment, and monitoring and measuring of learning and development solutions to the Audit & Assurance services. The Learner Experience Manager will play a key role in Learning Modernization, one of GAAL’s top strategic priorities, to create learning experiences that are skills-focused, personalized, and embedded in the flow of work. Drawing on design thinking, this role will drive the exploration of the learner experience to support the performance and growth of all Deloitte Audit & Assurance professionals. The position is a permanent role.

The position does not require relocation and provides the opportunity to work overseas travel may be required. In addition, the global nature of the team and our stakeholders may require participation in calls outside of standard working hours.


  • Develops well-crafted research plans to inspire human-centered learning design, providing actionable and meaningful data-driven insights into the experiences of diverse learners
  • Conducts research into the learner experience using established qualitative and quantitative research methods
  • Presents insights using varied deliverables that are appropriate for diverse stakeholders
  • Monitors the learner experience of the various learner types (e.g., experienced, new, etc.), identifies trends, themes, and continuous improvement opportunities
  • Collaborates with curriculum development and innovation team members to convey learner needs and ensure learning solutions are relevant and easy to use
  • Provides input into the Learning Modernization strategy and helps develop the desired end-to-end experience for learners that is skills-focused, personalized, and embedded in the flow of work
  • Executes other strategic initiatives in collaboration with GAAL leadership, senior Audit & Assurance leaders, and cross-functional talent stakeholders
  • Coordinates and collaborates with the learning portfolios to understand their content design needs and how to enable the desired end-to-end learner experience
  • Drives adoption of design thinking and human-centered design practices to build learning capabilities throughout the GAAL team
  • Collaborates outside of GAAL with Talent, Quality, Global Learning, Transformation and Change, and with other supporting functions, offering perspective into the learner’s experience
About the team

Deloitte Global:

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Global Audit & Assurance delivers a strong foundation of audit practices for Deloitte around the world. We leverage new ideas and technologies to raise quality standards, drive growth and change, and define the audit of the future.

Enough about us, let’s talk about you

You are someone with:

  • Bachelor’s or other advanced degree in the behavioral sciences, instructional design, education, or related fields
  • 3 + years of related work experience in Learning & Development, preferably within professional services
  • Working within a virtual team environment and experience of working with different cultures
  • Mastery of user experience (UX) research methods, both qualitative and quantitative
  • Advanced ability to apply design thinking principles and methodologies
  • Advanced ability to turn data into business insights using data visualization and reporting tools
  • Knowledge of human-computer interaction and user-interface (UI) design
  • Familiarity with processes and tools for capturing, organizing, and using individual and organizational intellectual assets, such as competencies, best practices, etc.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Job Segment: User Experience, Learning, Developer, Equity, Audit, Technology, Human Resources, Finance

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