Consultant, Client Services
LifeWorks
This is a Contract position in Toronto, ON posted May 18, 2023.
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Client Support Business Analyst
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Establish and maintain excellent client relationship & satisfaction;
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Clear knowledge of our Solution and can effectively support the team;
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Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;
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Monitor and track all client requests to ensure work is appropriately assigned to various internal teams, has clear ownership and accountability, and is completed in a timely manner with quality;
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Attend and prepare regular status meetings with the client;
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Works directly with the internal team to resolve incidents, prepare client requirement documentation, understand changes in upcoming release, and provide client support;
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Where appropriate peer review responses from team members to the client;
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Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
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Participate in the analysis of requests for changes to our solution or internal processes including updates to requirement documentation;
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Organizes and manages change order project deliverables as may be required to deliver “Out of Scope” work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;
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Collaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client user are effectively using our integrated solution;
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
