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Certificates Administrator

Fidelity Investments

This is a Contract position in Toronto, ON posted December 2, 2021.

Job Description

Please note this is a contract/secondment opportunity ending May 31st, 2022. The successful candidate must be willing to work 100% onsite at our 483 Bay Street office in Toronto.

What We Do

Based in Toronto, Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and registered Portfolio Managers.

For more information about Fidelity Clearing Canada, please visit

Business Overview:
The FCC certificates department ensures accurate timely processing of all physical securities related transactions. The department as a whole is responsible for managing the processing of entries in client accounts, deposit and withdrawal requests for securities with various depositories, processing requests with transfer agents or issuers, and maintaining FCC’s secured vault location.

What You Will Do:
Reporting to the Manager, Certificates, the Certificates Administrator is responsible for processing entries in dataphile to accurately reflect positions in client accounts and within Fidelity, setting up deposits/withdrawals with various securities depositories, facilitating various requests involving physical securities, as well as maintaining Fidelity’s secured vault location. The Certificates Administrator communicates with Fidelity Clearing Canada internal partners, our clients and counterparties. By working with these key stakeholders, we achieve accurate and timely processing while mitigating risk to all involved.

As part of the certificates team, you will be responsible for the following:

  • Process entries in dataphile to accurately reflect physical securities within client accounts as well as their location within Fidelity.
  • Process entries with depositories (CDS/DTC) for the deposit/withdrawal of physical securities.
  • Facilitate different requests involving physical securities including:
    • Having securities reregistered as required
    • Assisting with receiving or delivering physical securities as part of account transfers
    • Processing legend removals on restricted securities
    • Having securities split or consolidated as necessary
  • Communicate with transfer agents, issuers and their legal counsels as required to ensure all requirements are met for the processing of above listed transactions.
  • Ensure Fidelity’s onsite and offsite securities storage locations are properly maintained and organized.
  • Work with internal Fidelity teams to reconcile Fidelity’s physical holdings.
  • Respond timely to verbal or written client requests.
  • Intake and distribution of incoming mail, couriers and faxes.
  • Retrieval of sensitive documentation from our client firms and secured vault located in the downtown core.
  • Create and distribute reports to clients and management.

What We Are Looking For:

  • More than 1 year of related experience within operations in the financial services industry, preferably 1 year in settlements and/or physical certificates within the correspondent clearing business.
  • Completion of post-secondary education.
  • Excellent MS Excel skills and proficient with the MS Office environment.
  • Strong customer service skills, with ability to build credibility and rapport to gain customer confidence.
  • Exceptional communication skills.
  • Attitude to thrive in a fast paced, challenging, team-oriented environment.
  • Ability to work independently in a fast-paced environment.

Current work authorization for Canada is required for all openings.

Employment with Fidelity will be conditional upon the successful candidate having received a COVID-19 vaccine series approved by Health Canada, at least 14 days prior to their start date. This requirement is subject to exemptions pursuant to human rights legislation in your province of employment.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:


  • Canada’s Top 100 Employers (5th consecutive year) 2021
  • Greater Toronto’s Top Employers (9th consecutive year) 2021
  • Canada’s Top Family Friendly Employer (4th consecutive year) 2021
  • Imagine Canada, Caring Company
  • Canada’s Top Employer For Young People 2021
  • National HR Awards – Best Corporate Social Responsibility Program Award, Venngo Healthy Workplaces Award
  • Workplace Benefits Awards – Health and Wellness Program
  • Canadian Compassionate Companies Award


  • A Canadian Compassionate Company
  • An Imagine Canada Caring Company