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Ceridian: Sr. Manager, Cloud Hosting Operations


This is a Full-time position in Vernon, BC posted May 30, 2021.


Makes Work Life Better™ This is our promise.

Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that’s continuously evolving?

Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility.

Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey.

Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year Find out why Ceridian is such a great place to work.

This role can be located in any of our Ceridian office locations, or Virtual in Eastern or Central time zones.

Ceridian is looking for a Sr.

Manager Hosting Operations to join our Hosting organization to lead and contribute to the success of the team and is responsible for the day to day operations of the Hosting organization.

The Sr.

Manager Hosting Operations will combine excellent technical and functional skills with a keen business sense to deliver top notch customer-focused support.

The Cloud Hosting Operations Team consists of personnel with an array of skills including systems administration, database administration and configuration management.

These personnel work from different countries and time zones to support the infrastructure and customer environments in our data centers in North America, Europe, and Australia.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Workforce Management & Payroll solutions in a technically challenging and rewarding role.

Responsibilities: The Sr.

Manager Hosting Operations will lead and contribute to the success of the team responsible for the day to day operations of the Hosting organization.

Those responsibilities include: Contribute to establishing and be responsible for the success of Cloud Hosting objectives and long-range goals, impacting internal and external customers that align with the company’s strategic initiatives Accountable for the first-tier support for all infrastructure related incidents Accountable for time sensitive response for production systems Maintaining the highest level of satisfaction by adhering to Dayforce standards and SLAs Develop deep platform and product deployment expertise Be both a functional and technical subject matter expert for the team and leadership Respond to change tickets and performing upgrades across our nonproduction systems Produce and improve on existing process and documentation Monitor, deploy and maintain client pre-production and production environments Report problems found to our Support and Development organization to make the product better for us and our customers Plan and organize maintenance windows with our Shared Services teams Perform troubleshooting of issues and write RCA documentation as appropriate Vendor management for our infrastructure and services partners to ensure we are successful in supporting our customer objectives Participate in a wide variety of operational projects including: o Deployment automation o Optimizing internal processes and procedures o Support regular audits for SSAE 16 audits o Capacity planning o Disaster recovery engagements Responsible for the success of large scale, complex initiatives Provide overall direction and ability to effectively prioritize and address competing priorities for the team Provide leadership, coaching, mentorship to new resources, and career development to the team Required Qualifications: Bachelor Degree in Computer Science, Engineering, or relevant software/computer related fields 5-10 years relevant technical experience with a minimum of staff management experience Proficiency with public cloud platforms (i.E.

Azure/AWS) required Strong familiarity with Microsoft Server Technology (e.G.

Windows 2008/2012 and SQL Server 2012) and VMWare tools Strong proficiency with SQL and an understanding of relational database systems Proven track record of experience with transforming technology within a large cloud organization Proven track record of inspiring and leading a team while maintaining high levels of employee commitment and engagement Ability to navigate a dynamic environment Ability to cross collaborate with various business units and at all levels of leadership as well as interact professionally with clients and vendors Superior communication, organizational, and problem-solving skills Excellent troubleshooting skills with networking and storage Solid exposure to hosting and change management protocols Ability to work flexible hours and a willingness to carry a on call phone as required Preferred Qualifications: Experience in migration from private to public cloud a definite asset.

Experience managing systems and resources used to support mission critical applications in a Cloud model.

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization.

We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Ceridian is fueled by the diversity of our talented employees.

We are an equal opportunity employer and embrace all individuals and what makes them unique.

We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We enthusiastically encourage all individuals to apply for positions that fit their passions.

Come join our inclusive team and start collaborating with us on award winning projects We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.