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Business Support Coordinator, Surgical Programs

Vancouver Coastal Health

This is a Full-time position in Bedford, NS posted April 29, 2021.

Job Description Job Title: Business Support Coordinator, Surgical Programs Work Site: Surgical Program Administation, Richmond Hospital
– Richmond, BC Status: Start Date: Hours: Regular Part Time (0.5 FTE) As soon as possible Hours and days of work to be determined Reference: 136035-kch Come work as a Business Support Coordinator with Vancouver Coastal Health (VCH) Vancouver Coastal Health is looking for a Business Support Coordinator to join the Surgical Program Administration team at Richmond Hospital in Richmond, BC.

Apply today to join our team As a Business Support Coordinator with Vancouver Coastal Health you will: Be responsible for providing leadership to the Central Patient Booking Department staff, assist with business planning and strategy development and assess trends and identify issues that promote the strategic directions of the surgical programs.

Analyze trends and identify opportunities for new business developments that optimize resource use and continually improve the provision of patient care.

Lead and guide budget preparation and analysis, ORBIT/ORMIS, RAM (OR Allocations), Surgical Patient Registry (SPR), performance measurement, monitoring and benchmarking activities and quality and utilization enhancement/improvement initiatives.

Identify and participate in research opportunities.

Interact regularly with Directors/Managers/Leaders regarding surgical services and operational activities.

Communicate with Leadership and Operations Councils, QUIST Coordinators and Advisors, Financial Planning staff and various other departments, committees and task groups as required for conducting daily business and achieving department objectives.

Liaise with the Ministry of Health, other health authorities, public and private organizations and individuals for obtaining and providing information and addressing complaints/comments and other issues.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.

At VCH, we embrace thinking boldly, taking smart risks, and ”going first” when we believe it will lead to the best possible outcomes for patients and their families.

We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan Grow your career with employer-paid training and leadership development opportunities Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families Award-winning recognition programs to honour staff, medical staff and volunteers Access to exclusive discount offers and deals for VCH staff QUALIFICATIONS: Education & Experience Bachelor’s Degree in Business Administration or a related field plus a minimum of five (5) years recent related experience in a health care environment with progressive leadership experience including supervisory experience or an equivalent combination of education, training and experience.

Computer literacy with word processing, spreadsheet, graphics and database programs, e.g.

MS Word, PowerPoint, Excel, Access and Visio is required.

Knowledge & Abilities Collaborates to develop and monitor program budget, monitors expenditures, provides feedback and analysis on variances and makes recommendations for corrective remedial action.

Skillfully develops meaningful indicators of quality in areas such as patient/client safety and security, human, financial and property risks, resource utilization and satisfaction and provides constructive reports based on the results of indicator monitoring.

Solves problems by applying continuous quality improvement strategies, tools and techniques to identify root cause, potential interventions or solutions and effective evaluations of improved processes.

Fosters collaborative and effective working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.

Effectively utilizes verbal, written and technological communication skills when obtaining information, providing advice/information and otherwise communicating electronically, verbally or in written format.

Facilitates, collaborates and negotiates for effective resolution of human resource issues.

Physical ability to perform the duties of the job.

Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work.

At VCH, we value and accommodate unique differences to ensure that our staff and medical staff
– both current and prospective
– have the opportunity and are supported to thrive.

To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture.

We encourage applications from members of communities that are disadvantaged on any grounds under the B.C.

Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

This Role Description is intended to describe the general nature and level of work performed and is not necessarily an exhaustive list of responsibilities, duties and skills required.

Only short-listed applicants will be contacted for this posting.

Employees of VCH must apply via the Internal Application Process .

Refer to the site for How to Apply instructions.

Current VCH employees who apply to this posting using this external site will be considered as an external candidate.

Seniority will not apply.

Thank you for your interest in Vancouver Coastal Health.