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Business Solution Architect


This is a Contract position in Montreal, QC posted September 14, 2022.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Through innovation, fresh thinking and creativity, the Senior Consultant Solution Architecture identifies solutions that add positive sustainable value to prospective and existing clients, positioning LifeWorks as the market leader in Administration Outsourcing.

The Solution Architect is responsible to: 

  • Deliver innovative business consulting relevant to LifeWorks products and services, perform business process design and make recommendations on systems integration, and application design.

  • Lead the review of functional requirement presented for sales opportunities to actively consult business leaders on the proposed solutions, explaining the rationale behind choices and making modifications to the solution when required.

  • Identify solution gaps and actively work with product managers/feature teams to assess product enhancement opportunity or alternate solutions.

  • Proactively recommend options based on needs, risk vs. cost vs. benefits and other impacts on solution decisions to management.

  • Coordinate the development sizing and summarize for leadership review and evaluation.

  • Drive the Gap Analysis & Definition phase of implementation projects and consult with the product managers/feature teams during the system design phase of the application development.

  • Investigate and develop solutions that leverage Lifeworks’ capabilities and offer high stakeholder value.

  • In constructing the ideal solution, collaborate with internal teams to investigate procedural and technology options, while balancing Lifeworks’ overall ability to deliver.

  • Develop and disseminate solution architecture documentation and direction to clients and the internal organization.


  • Minimum of 8 years of experience in System Implementation, Software Business Analysis, Product Development, Business Process Definition within the HR Outsourcing industry.

  • Minimum of 5 years working in an HR service delivery environment

  • Bachelor's Degree in Information Technology, Human Resource Management, Commerce or equivalent experience.

  • Solution subject matter expertise in the space of Defined Benefit Pension and/or Health Benefits administration delivery; through understanding and knowledge of available products and services.

  • Problem solving with variety of tools to draw upon i.e.  Negotiation skills, design thinking, lean six sigma, innovation, balanced scorecard strategy management,

  • Abstract thinking and ability to assimilate and use new knowledge quickly and work with a high tolerance for ambiguity.

  • Ability to manage multiple concurrent engagements in fast-paced, goal-oriented environment

  • Excellent presentation skills.

  • Communication facilitation, strong verbal and written communication to all levels so that there is clarity, direction and alignment.

  • People leadership, relationship building and influencing.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.