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Business Analyst-SAP Commerce Cloud

CGI Group

This is a Contract position in Toronto, ON posted January 18, 2023.

Position Description:


• The successful candidate has experience working directly with business stakeholders and is able to pull together technical experts from various teams. The professional we seek is a qualified Business Analyst and is a self-starter who works effectively with minimal supervision in a highly dynamic environment.
• The ideal candidate must be people-oriented with excellent analytical and communication skills. The candidate must have demonstrated ability to impact and influence business decisions and successfully work with cross-functional teams.
Job duties / accountabilities:

• Facilitating workshop with key technology stakeholders to capture user stories.
• Solicit and interpret conceptual business needs and document requirements collecting data from multiple sources
• Translate business requirements into system requirements and conceptual design to produce thorough assessments and solution recommendations
• Understand technical designs and specifications and comply to architecture models (use cases, conceptual, logical, interfaces).
• Identify, evaluate and document operational changes to improve information and processing systems.
• Identify and quantify risks relevant to business and systems requirements.
• Maintain productive professional relationships
• Resolve conflicts between differing requirements presented by business versus IT
• Develop and/or execute test plans and test cases including defining test conditions, negative testing and regression testing, tracking and documenting result

Experience and Educational Requirements:
5+ years of experience as a Business Analyst supporting IT systems
• Awareness of Telecom, Wireless and Media industries
• Experience working in an Agile environment and use of Agile tools (such as Jira, Slack, Confluence or similar), SAP Commerce Cloud required
• Demonstrated ability to quickly learn new business and technical concepts in a fast paced service focused environment
• Demonstrated ability to meet delivery timelines, learn quickly, problem solve and be organized
• Ability to maintain a balance of confidence and approachability
• Excel at customer service and communication skills. Must be comfortable interacting with clients and internal staff.
• Proactive, highly motivated, with the ability to work well independently and within a multi-cultural team environment
• Excellent organizational skills, attention to detail and the ability to handle several tasks efficiently
• Ability to cope under pressure, and deliver output of highest quality
• Office tool proficiency (MS Office, IE/Firefox, etc.)
• Ability to search out technical information when it is not readily available



  • Business Analysis
  • Functional specification
  • Requirement Management
  • Requirements Analysis
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ”members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.