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BMC Software, Inc.: Senior Itsm Consultant

BMC Software, Inc.

This is a Full-time position in Hull, QC posted June 28, 2020.

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do.BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day.

You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.The BMC Consultant is responsible for implementing BMC solutions at customer sites and developing best practices for delivery of BMC Helix Software.The Consultant’s primary responsibilities for the role are:Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.

Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications.

Understand enterprise scale, integrated applications from a process/business perspectiveImplement, customize, and configure BMC products as part of a defined BMC Route to Value.Integrate BMC products to each other and third-party applications.

Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.

Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.

Propose and implement the design for the ITSM Solution.

Success Behaviors:An individual contributor that:Ability to work independently and provide quality output with minimal supervision/direction.Understands and can articulate how the BMC solutions align to the Customer’s needs.Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.Cultivates satisfied, repeat Customers.Communicates and orchestrates actions effectively for project success (e.G.

proactively mitigates risks before issues impact the project).Complies with the project cadence required by PMO (e.G.

regular status reporting on standard project indicators).Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.Builds and maintains strong relationships with internal and external key stakeholders.Continuously improves own skills and proactively seeks new learning and engagement opportunities.Identifies new or emergent business opportunities with Customers and coordinates with BMC Account teams for follow up.Achieves utilization target.Contributes to BMC knowledge through participation in internal initiatives.Executes projects in compliance with the processes and standards of BMCExcellence delivery methodology.Fulfills all Ethics and Compliance training and testing requirements to protect BMC interests and assets at all times.Qualifications /Experience/Certifications:Bachelor’s degree or equivalent experienceSolid experience in maintaining, designing and implementing ITSM solutions (ideally Remedy / Helix ITSM).

Must be familiar with other IT management technologies and have a working knowledge of IT operations and management.Programming/Scripting Shell scripting, Batch programming, Python, JAVA, PERL, HTMLDatabases Oracle, SQL ServerOperating systems Mainframe, Linux, Unix and WindowsQualifications/Experience/Certifications (Desirable)ITIL v3 FoundationUnderstanding of different software development methodologies (Waterfall, Agile, etc.)SaaS experienceCloud Computing experienceMicrosoft Azure and or Amazon Web Services (AWS)Exposure to and involvement with multiple simultaneous projects and cross team dependencies.Project management skillsRemedy / Helix ITSM product certificationMicrosoft ProjectKnowledge of effective use of SharePoint, Salesforce and OpenAirIt is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

BMC never asks for payment from individuals seeking employment with the company.If you need a reasonable accommodation for any part of the application and hiring process, visit the.