Bilingual Specialist, Workplace Learning Solutions

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Bilingual Specialist, Workplace Learning Solutions is responsible for coordinating all seminars & workshops. The Bilingual Specialist is accountable for overseeing incoming requests from intake through to follow-up after delivery, supports the Workplace Learning Solutions team in maintaining the facilitator network and providing support to the facilitators, coordinates all content for seminars and/or workshops, including collateral materials and PowerPoint presentations.

Responsibilities: 

• Responds to requests for Wellness / Workshop sessions

• Sources and assigns appropriate facilitator for Wellness / Workshops sessions

• Initiates client contact to confirm details of request and enters all information into our client databases

• Coordinates and manages any unusual circumstances / requests for seminars

• Liaises with the Sales and Account Management team as needed

• Prepares service agreements for customers as appropriate

• Produces and prepares seminar/workshop materials when necessary

• Processes all facilitators’ invoices for work completed – sends to accounting and enters into client databases

• Follow-up with facilitators and/or clients as needed post delivery

• Refreshes materials, updates content, and customizes the curriculum as necessary

• Ensures English / French equivalent materials are produced in concert with content changes

• Identifies issues facilitators are experiencing

• Identifies gaps in facilitator and other related coverage and advises National International Recruitment of need

• Liaises with National and International Recruitment as needed to support recruitment efforts

• May conduct in-person or telephonic interviews as needed

• Evaluations reporting, etc.

Succeeding in the Specialist, Workplace Learning Solutions role will require the following core qualifications and skills:

• College or university undergrad degree preferred

• Bilinguism in French and English is required

• 1-2 years general work experience

• Work-health productivity experience ideal

• High attention to detail and strong organizational skills

• Strong written communication & listening skills

• Demonstrated customer focus and strong client service skills

• Action oriented, including ability to juggle high volume of requests

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.