Bilingual Customer Service Representative – Pension Administration

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Bilingual Customer Service Representative (French/English)
Pension Administration
Reporting Location : Halifax
Work Location : Anywhere in Canada / Work from home
Permanent, full time

You will be required to work with our clients’ representatives, internal consultants and administrators, as well as with representatives of financial institutions and insurance companies. All this in a reputable and growing company! You will report to the Pension Administration team in our Halifax office but remote work / work from home arrangements are available.

Représentant bilingue, service aux clients
Administration des régimes de retraite
Lieu de rapport: Halifax
Lieu de travail : Partout au Canada / Travail à domicile
Poste permanent à temps plein

Vous serez appelé à travailler avec nos représentants du service à la clientèle, nos conseillers et administrateurs internes ainsi qu’avec les représentants des institutions financières et des assureurs. Le tout, dans une entreprise renommée et en pleine croissance!

Responsibilities:

• Answering calls from clients and their employees and make outbound calls (follow-ups)

• Doing required research to be able to answer questions that concern their pension plan

• Processing information received from the client using internal databases and information systems

Succeeding as a Bilingual Customer Service Representative on the Pension Administration Team will require the following core qualifications and skills

• Bilingualism and very good oral and written communication skills in English and French

• Experience in a call centre or customer service role

• Knowledge of Microsoft Office

• Ability to work with Web sites and databases

• Enthusiasm and professionalism

• Ability to work in a team as well as independently

Responsibilities:

• Answering calls from clients and their employees and make outbound calls (follow-ups)

• Doing required research to be able to answer questions that concern their pension plan

• Processing information received from the client using internal databases and information system

Réussir en tant que représentant bilingue du service aux clients au sein de l'équipe d'administration des régimes de retraite nécessitera les qualifications et compétences de base suivantes

• Bilinguisme et excellentes aptitudes en communication orale et écrite

• Expérience dans un centre d’appels- Connaissance des logiciels Microsoft Office

• Aptitude à travailler avec des sites Web et des bases de données

• Enthousiasme et professionnalisme

• Aptitude à travailler en équipe et individuellement

Ce qui suit serait considéré comme un atout:

• Diplôme collégial ou universitaire dans un domaine connexe

• Bonne compréhension des régimes de retraite

#LI-RD1

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@telushealth.com.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.