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Bilingual Customer Service Representative (Mental Health)


This is a Contract position in Montreal, QC posted January 23, 2023.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Skills and Credentials Required to Succeed as a Bilingual Customer Service Representative (Mental Health)

  • Bachelor's degree, equivalent college or post-secondary diploma;
  • Spoken and written bilingualism (French and English) mandatory;
  • Ability to work day, evening and/or weekend shifts;
  • Customer service experience in a social service, sales, call center or office environment.
  • Ability to go from a call to chat and/or emails.
  • Ability to train and work full time

Characteristics of a customer service representative (mental health)

  • When you start your job, through a variety of online courses and instructor-led training workshops, you'll get paid to learn more about our great services and approach in customer conversations. Successful front desk representatives:
  • Are dedicated to helping others;
  • Possess exceptional customer service skills and verbal and written communication skills;
  • Are committed to providing a satisfactory customer experience;
  • Demonstrate empathy and can triage crisis situations for our clinical team;
  • Are dynamic and outgoing, and concerned about obtaining results;
  • Are driven to achieve high performance and enjoy working in a fast-paced environment;
  • Are happy to work in a thriving company that promotes from within

If you are solution-oriented, have empathy and enjoy helping those in need, then this position is exactly what you want. Not only are you supporting our business, but you are helping people in concrete ways.

There is more than one advantage to being part of the largest and most successful organization in the field of EFAP. Here are some others:

You will occupy a permanent position, working from home, and will enjoy competitive benefits;
You will benefit from an excellent training program to prepare you for your duties;
You will have the opportunity to increase your salary through performance incentive programs;
You will work for a company where excellence is rewarded;
You will work in an environment where employee engagement, innovation and excellence in customer service are valued;
You will be rewarded for giving your feedback and expressing your ideas;
You will be able to achieve your career ambitions through development plans and resources;
You will take advantage of opportunities for growth within a company that offers opportunities for promotion;
You will be part of a team of colleagues who work hard and have fun together;

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.