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Bilingual Client Relations Specialist

LifeWorks

This is a Contract position in Toronto, ON posted November 18, 2022.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our Client Relations Specialists complete quality assurance outbound calls with the objective of obtaining feedback from clients regarding services that were accessed previously with the purpose of ensuring client satisfaction with the services provided, as well as recommending additional support as appropriate.

Client Relations Specialist

Completing quality assurance outbound calls with the objective to obtain feedback from clients regarding services that were accessed previously, with the purpose of ensuring client satisfaction with the service(s) provided, as well as recommending additional support as appropriate.

Qualifications:

  • Ability to assess client need, and recommend appropriate service(s) with confidence
  • Bilingualism (English AND French) mandatory
  • Experience in making outbound calls
  • Works well independently
  • Excellent organizational skills and the ability to multi-task
  • Exceptional customer service and communication skills
  • Working knowledge of Microsoft Excel
  • Flexibility to work day, evening and/or weekend shifts
  • Strategic thinker and target oriented
  • Consistently meets or exceeds expectations and targets in current rol

Duties:

  • Complete quality assurance outbound calls to EAP clients who have previously accessed services
  • Gather client feedback regarding previous experience, and action accordingly (i.e. book service, file formal complaint or compliment)
  • Assess client needs and recommend additional EAP service(s) as appropriate
  • Data entry of client details and administrative follow up work within Microsoft Excel, Microsoft Word, etc.
  • Provide back-up support to CAC inbound clients as needed

Characteristics:

  • Confident, strategic thinker
  • Self-motivated and disciplined
  • Ability to work well under pressure
  • Dependable and reliable
  • Target oriented

Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include:

• A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package
• A robust training program that prepares you for your role
• Opportunities to increase your earnings through performance based incentive programs
• A place where excellence is rewarded
• An environment that values employee engagement, innovation and client service excellence
• Rewards for sharing your feedback and ideas
• Development plans and resources to support your career aspirations
• Growth opportunities in a company that promotes from within
• A team of colleagues who work hard together and have fun

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.