Analyst, Support & DevOps

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

To help it fulfill its mission, LifeWorks has developed the Ariel suite of computer software. To meet its growth and the demands of its customers, LifeWorks has put forward several development projects for its Ariel suite, most of which use the latest Microsoft Azure technologies.
The tasks of the person selected for the position will include the planning, analysis, coordination and execution of the tasks of a team that will be responsible for the deployment and operations of the Ariel IT suite. This team will also be responsible for the development and configuration of fixes of the system in various environments, on premise and on the cloud.
This person will work with business analysts, development and infrastructure teams to coordinate and execute the work necessary to achieve our objectives.

Description:

• Provide direct support for technical questions to client implementation teams and with the use of the LifeWorks Ariel solution;
• Contribute to root cause analysis related to requests for changes to software or internal processes;
• Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
• Document requirements and provide expected results to the different support teams for investigation;
• Perform infrastructure and system/software configuration changes to fix issues;
• Use the appropriate tools or software to assign requests to other support/dev teams, track or follow up on requests;
• Use scripting and programming to automate recurring/scheduled tasks and/or facilitate handoff
• Manage assigned tasks effectively to completion in order to meet high level of service;

Requirements :

• Have an appropriate university or professionnal education in computer science or computer / software engineering or equivalent experience and a minimum of 2 years of relevant experience;
• Knowledge in modern and legacy distributed systems architecture (REST/SOAP/Message Queues/Bus)
• Windows server, IIS and/or Azure cloud environments experience
• Basic SQL Server, SSRS, SSIS environment and SQL query development knowledge
• Flexible schedule that may involve sporadic off business hours on call / support and able to work with tight deadlines;
• Have a good spirit of synthesis and a great ease in understanding, systematizing and popularizing technical concepts;
• Demonstrate independence and autonomy;
• Attention to detail;
• Have the ability to develop an overview of a system;
• Excellent interpersonal, communication and teamwork skills;
• French and English, spoken and written is a requirement

Assets :

• C#/.NET knowledge
• Powershell scripting  skills
• Knowledge of how pension systems work

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Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.