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Agile SAFe Coach

CGI Group

This is a Contract position in Toronto, ON posted November 9, 2022.

Position Description:

Agile Coach

This role is responsible for working with project, program and/or portfolio teams within the Bell IT Delivery organization to guide and support the best practices in delivering customer-centered innovative solutions.
The individual needs to be a well-rounded practitioner that would introduce Agile and Lean with leadership advising, training, hands-on coaching, and working side-by-side with Agile Program members to guide them through the transformation. A significant portion of this will be influencing and driving change within a bi-model (combination of Agile and Waterfall) organization as part of the transformation team, reporting to DevOps and Quality (DOQ) Team.
The role would have specific targets set for improving agile project, program and/or portfolio’s capability, agility, and on agile health and maturity.
Responsibilities as an Agile Transformation Coach:
• Act as a change agent and as part of the team of Coaches leading and supporting teams and individuals in their Agile and Lean journey. Be able to make decisions and independently drive any aspect of rollout at a team and management level.
• Orchestrate transition to Agile and Lean for a large organization as part of the Agile/Lean Coaching team. Act as a liaison with the Lines of Business. Build trust with the business and throughout the organization.
• Assess the current state & delivery environment for an existing Program or Project. Design a Lean-Agile implementation roadmap.
• Assist in determining how to optimize the Bell Agile Framework (based on SAFe ) for an existing team or program.
• Ensure cross-value stream coordination and collaboration, drive highest productivity and better predictability of delivery across organization. Foster innovation and encourage continuous improvement
• Advise on dependency management techniques between internal teams and third parties, release managers, or between Agile teams.
• Actively build and contribute to the company’s Agile and Lean Community and develop Communities of Practice, and mentor agile practitioners. Provide training and coaching throughout the organization.
• Support Agile teams in their development and in establishing consistent best practices. Collaborate with non-Agile team, educate and support them throughout transformation. Define relevant metrics that help the program see how they are doing.
• Inspire all stakeholders at any level in their agile transition. Develop, coach, and mentor team members to advance their skills and career.
• Leading workshops to assess agile program health and maturity, helping build improvement plans.
• Work with metrics group in publishing management dashboards on agile portfolio, program and team metrics
• Promoting the use of an enterprise standard Agile/ DevOps toolset and work to help continuously improve it.

Foundational Skills, Knowledge, and Qualities
• Certified SPC
• Deep understanding of SAFe, Lean, and Agile values, principles, practices and mindsets
• Professional coaching and active listening techniques
• Organizational change patterns and anti-patterns
• Software product envisioning approaches while having customer in mind
• Incremental delivery and the value of metrics
• Fundamentals of software development processes and procedures, as well as modern technologies
• Lean startup and lean product development
• Innovation principles and mindset
• Able to effectively teach certified SAFe classes from the Scaled Agile as an SPC.
• Servant Leader – Must be able to garner respect from his/her team and be willing to get their hands dirty to get the job done
• Communicative and social – Must be able to communicate well with teams and team members
• Facilitative – Must be able to lead and demonstrate value-add principles to a team
• Enthusiastic – Must be high-energy
• Lifelong learner – Have a thirst to continually grow ones craft, learning new tools and techniques and influence/coach others to create a learning organization
• Conflict resolution – Must be able to facilitate discussion and facilitate alternatives or different approaches
• Attitude of empowerment – Must be able to lead a team to self-organization
• Attitude of transparency – Must desire to bring disclosure and transparency to the business about development and grow business trust.
Required Experiences
• A minimum of 3 year experience acting as an Agile Coach at a scaled Level.
• A minimum of 5 year of relevant lean-agile coaching experience
• A minimum of 10 year experience in the software industry
• 1+ years of experience working on large scale, multi-team agile initiatives
• 1+ years of experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)
• 1+ years of experience working with distributed teams, including vendors
• Experience performing the majority of roles in a traditional software development lifecycle.
• Experience with Agile tools such as Jira and Confluence etc.
• Experience with, or deep understanding of, DevOps is a definite plus


  • Project Management
  • Scrum Master
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ”members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.