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ADM Intake and Admin Coordinator (Bilingual)

LifeWorks

This is a Contract position in Toronto, ON posted November 19, 2022.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our people come with a wide variety of backgrounds: from call centres, retail, food service industry, social services, and/or office environments. We hire people who go above and beyond to provide solutions to our clients. The ADM Intake and Admin Coordinators are responsible for opening ADM referrals as well as responding to inbound questions regarding the Disability Management Services and referral process.

Responsibilities:

  • Answers incoming calls: assisting employees by providing information regarding their Disability Management Services.
  • Processes incoming referrals, opening and assigning new claims as they come into the system.
  • Working with the team to ensure that all responsibilities are completed according to service level agreements.
  • Meeting established productivity and qualitative objectives.
  • Adhering to scheduled shift times
  • Assisting other HPS teams as required
  • Providing empathy and support to all callers and referring callers to other resources as appropriate

Qualifications: 

  • Bilingualism in French and English is mandatory. Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
  • Experience in a customer service position where you gained exemplary customer service skills.  The ideal candidate will have 2 years of call centre customer service experience
  • High School Diploma
  • Ability to multitask in a fast-paced environment
  • Ability to work on a team and be able to help others at a moment’s notice
  • Ability to problem solve using your own experience and the available resources
  • Excellent computer skills and the ability to work primarily online in a paperless environment

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.